[Resolved] Gaana.com — unable to download songs, gaana not refunding back!!

[Resolved] Gaana.com — unable to download songs, gaana not refunding back!!

M Manu Thekkoot from Bengaluru, Karnataka

I am not able to download / listen the some songs in hd with gaana+ subscriptions, I have written 10 emails / replies to them. They have not yet started work on my issue yet. Just asking me the same details - client type / app details / song / ablum details over and over again. I have been repeated asking for refunds, they are not fixing problem or neither refunding my subscription cost. Was this information helpful? No (0) Yes (1)
Jan 14, 2018 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Dec 01, 2017 Gaana.com Customer Care's response Hi Manu, Since we have stopped supporting Windows platform so we have refunded back your amount on[protected]. Please let us know if you need any other help. Regards Team Gaana
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Comments

Jishy joseph

from Madhugiri, Karnataka

Hi, good morning I subscribe gaana for 3 month rs:300 i credit amount from my account and got invoice from apple but still not working offline.please check and subscribe immediately.

Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Jishy,

We are sorry for the issue you are facing. It would be very helpful if you can share this with our support team from the "Help" section of the app or email us at feedback@gaana.com so that we can help you better.

Regards
Team Gaana

Ashwin Sethuraman

www.gaana.com

Transaction ID: y62wr_qfxpj3 for Gaana Plus 1 year subscription. Still unable to download songs. Every time I download on my web, there is a pop up as this screen which comes up. Im not happy with this. Can someone either fix this or return back my subscription money?