[Resolved] Gaana.com — unauthorized purchase (fraud) | |||
Last night gaana.com has debited 399/- rs. From my credit card without any prior notification or reminder. This is fully unauthorized charge i never set auto renewal on my account. I have chatted with them but no response from their side. Worst experience happen 1st time with me. Gaana.com is not trust full now. They have down their value now. I will never suggest anyone to use gaana.com now and those who using gaana.com i will ask them to not use it. I kindly request gaana.com to refund my money in my card back. Was this information helpful? | |||
Oct 2, 2019 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Aug 28, 2019 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We do understand your concern regarding the auto-renewal and cancellation. Please be advised, that adding the card on the payment page is the general process when you purchasing a coupon from another website, we mention all the details about this process when the user activates code. You can refer to the attached screenshot for your reference and the same screens are visible to the users before and while adding the card details. Our team would definitely have advised you the best. However, to review this request you can send us an email at [protected]@gaana.com with the your registered details Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency. Please let us know if you need any further help. Looking forward for your email Regards, Gaana Support Team   | |||
 2 Comments | |||
Comments
Hello sir i am a gana plus user . And automatically my account is debited with 399 without my permission for auto renewal .I want to cancel my auto renewal and kindly refund my money full amount in my account and cancel my plus user account . And i am a student and i have verified my id kindly refund my amount
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I dont want to auto renew from my paytm wallet..so please cancel the gaana subscription or close my gaana account.
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