[Resolved] Gaana.com — annual subscription
ArArkaprava.Ghosh@gmail.com on Mar 1, 2018
I paid for annual subscription. Details are as follows
Paid for subscriptiongaana com for service id #7352522transaction id [protected][protected]:37:56 am
Success monthly subscription expring on 1 jan 2030
Why am i charged again this month for monthly subscription? Details are as follows as per gmail receipt
Order number: gpa.[protected]..13
Order date: 28-feb-2018 20:31:39 ist
Gaana+ monthly india (Gaana music: bollywood songs & radio) ₹99.00/month
Monthly subscription - auto renews on 28-mar-2018
(Includes gst of ₹0.00)
Complaint marked as Resolved Apr 1, 2018
[Mar 01, 2018] Gaana.com customer support has been notified about the posted complaint.
Verified SupportGaana.com Customer Care's response, Mar 01, 2018
Greetings from Gaana!
We regret the inconvenience caused. As checked, you had one monthly subscription through Google which was on auto-renewal mode before you subscribed to the yearly subscription through Paytm. Since the auto-renewal was not turned off after you subscribed to the yearly plan, the monthly subscription got renewed.
We have processed the refund for the monthly subscription that was charged on 28th Feb and same will be credited in 5-7 working days. We have also stopped the auto-renewal for the same so it will not renew again. Your year subscription is active and valid until 31st Jan 2019.
Please feel free to write to us at firstname.lastname@example.org for any other information required.
Gaana Support Team!
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