[Resolved] Gaana.com — annual subscription

 
4 Reviews
 Arkaprava.Ghosh@gmail.com on Mar 1, 2018
I paid for annual subscription. Details are as follows
Paid for subscriptiongaana com for service id #7352522transaction id [protected][protected]:37:56 am
Rs 999
-
Success monthly subscription expring on 1 jan 2030

Why am i charged again this month for monthly subscription? Details are as follows as per gmail receipt
Order number: gpa.[protected]..13
Order date: 28-feb-2018 20:31:39 ist
Item price
Gaana+ monthly india (Gaana music: bollywood songs & radio) ₹99.00/month

Monthly subscription - auto renews on 28-mar-2018
Total: ₹99.00/month
(Includes gst of ₹0.00)

Complaint marked as Resolved Apr 1, 2018

Complaint Status


[Mar 01, 2018] Gaana.com customer support has been notified about the posted complaint.
Verified Support
Gaana.com Customer Care's response, Mar 01, 2018
Hi Arkaprava,

Greetings from Gaana!

We regret the inconvenience caused. As checked, you had one monthly subscription through Google which was on auto-renewal mode before you subscribed to the yearly subscription through Paytm. Since the auto-renewal was not turned off after you subscribed to the yearly plan, the monthly subscription got renewed.

We have processed the refund for the monthly subscription that was charged on 28th Feb and same will be credited in 5-7 working days. We have also stopped the auto-renewal for the same so it will not renew again. Your year subscription is active and valid until 31st Jan 2019.

Please feel free to write to us at feedback@gaana.com for any other information required.

Thanks,
Gaana Support Team!
Complaint comments  3 Comments     Updated: Share0Tweet0Share0

Comments

I have my account on gaana.com, and i am using my gmail account for this website but when am checking my gaana.com profile, that profile picture is not mine some other person image showing in my profile i dont no from where he came.. so for this issue i have deleted my gmail account also. and i want to delete my account from gaana.com
Gaana.com Customer Care's response, Mar 19, 2018
Verified Support

Hi There,

Greetings from Gaana!

We regret the inconvenience caused. This should not have happened and we would love to get this checked. Can you please share your registered email id on Gaana with our support team at feedback@gaana.com so that we can check and help you better.

Look forward to hearing from you.

Thanks,
Gaana Support Team!
Please unsubscribe my 99 RS monthly subscription . I have not done it, I don't how every month 99 RS is deducted, I just took for one month . please help me.
Many time I see the naked pic on gaana. Com application. It's really shameful. Can you please do some necessary action on that . it's really bad for small child.so please do a strong action on that.

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    Gaana.com - annual subscription