[Resolved] Gaana.com — gaana subscription issue

True Alpha

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560043
Website:	gaana.com

I had opted for gaana+ with sonlyliv premium offer for an year by paying 499rs. I got gaana+ but sonlyliv premium is not accessible and it is showing basic account if i login with the same mobile number i registered for gaana+. I was supposed to be sent a promo but even after sending the email and waiting for more than a week. I have not got any response.

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Dec 20, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards, to your concern about the SONY LIV code details, we would request you to please share your registered email address with us at [protected]@gaana.com so that we can investigate the further information for you.

Once we receive the details we will respond you as soon as possible.

Looking forward for your email.

Regards,
Gaana Support Team