[Resolved]  Gaana.com — gaana.com unauthorized deduction from credit card for renewal

Jul 16, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same.

Hence, this was a complete valid and authorized transaction.

Now, when it comes to refunding to the amount, that is being declined as the subscription is already activated.

However, taking your case in consideration even after a valid transaction as a good will we have initiated the refund for you and the amount will reflect back in your account within 5-6 working days. The subsciption has also been canceled.

PLEASE NOTE: While purchasing or activating a subscription please do check the details mentioned to maintain the transparency between the company (which we did) and consumer both.

For any further issues you send us an email at [protected]@gaana.com with the your registered details so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Jul 16, 2019

Gaana.com Customer Care's response Please share your registered gaana plus details so that we can help you further.