[Resolved]  Gaana.com — I am complaining about the gaana+ subscription.

Address:110094
Website:www.gaana.com

I have paid the ganna+ subscription amount of 999/- via debit card but i have not get any subscription ping regarding to money i have paid. It still says i am a free user.

[protected]@gmail.com or [protected]@yahoo.com

Deyvessh kumar

Date of transaction - 20 - september - 2017

Mobile no - [protected]

I am attaching the paid recieving slip.

I want this problem to be resolve as soon as possible. If not then i need a refund.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 29, 2017
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2017
Gaana.com Customer Care's response
Hello Deyvessh,

We are really sorry for the issue you are facing.

We request you to share your complaint on [protected]@gaana.com. Please email on the same so that we can get this fixed at the earliest.

--
Regards
Complaint comments 

Comments

The notification stated that I have subscribed in gaana.com neither I have an option To unsubscribe it without my confirmation or acknowledgement amount of 99 has been deducted from my Paytm wallet I need my refund in my Paytm wallet anyhow or else I will go for social media I will not recommend anyone for gaana.com.

There is an auto-renewal that happened from PayTm.
Below are the details :-
Paid for Order
Gaana com Order #2316081
Paytm Cash Txn ID [protected]
[protected]:01:28 PM

Please stop the auto-renewal. The account email is [protected]@gmail.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Gaana.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    723
    Pending
    0
    Resolved
    251
    Gaana.com Phone
    +91 12 0677 6830
    Gaana.com Address
    Plot No. 391, Udyog Vihar, Phase–III, Gurgaon, Haryana, India - 122016
    View all Gaana.com contact information