[Resolved] Gaana.com — money deducted from my account fraudly without my concern from gaana | |
Hi, Today i received a message from icici bank that rs.399 has been deducted from my account. I don't want to renew gaana+ anymore. I didn't made my payment through my card. There is no subscription available at google play store also. I already have gaana plus subscription with flikart coins. It was without my concern. That was very fraudy behavior from gaana side. I want my full money refunded with compensation of rs 500. My registered email id is [protected]@gmail.com And phone number is [protected] Kindly look into the matter and solve as soon as possible thankyou. Pawan deep yadav Was this information helpful? | |
Mar 23, 2020 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Feb 21, 2020 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We do understand your concern regarding the AUTO RENEWAL of rs 399. We received the case and found you redeemed a marketing code in Oct'2019 which offers you 3 months free gaana plus . Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBSCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same. Hence, this was a completely valid and authorized transaction. Now, when it comes to refunding to the amount, that is being declined as the subscription is already activated. However, we have canceled the auto renewal and no further deduction will be done For any further queries please write to us at [protected]@gaana.com Regards, Gaana Support Team | |
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