[Resolved] Gaana.com — premium services

Divyang topiwala

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400056

I have subscribed to ganna.com premium services for 1 year which included 1 year of gaana and sony liv. My registered email id with gaana.com is jinal. [protected]@gmail.com. Once i subscribed to it, ganna services got activated on the spot but sony liv didn't. I tried logging in with the same email id it failed to show premium content. So i tried getting help from twitter where official handle of sony liv had requested to put unique coupen code sent by gaana.com. But i havent received any email regarding activation of premium services or unique coupen code by ganna which can be used for sony liv.

Kindly help

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May 5, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards to you request about the SONY LIV code, our customer service representative has sent you an email with the code details, you have to redeem it at the payment page of the sony liv app after choosing the annual subscription.

Please let us know if you need any further help.

Regards,
Gaana Support Team