Gadgetcops — Made to pay co-payment, still mobile not returned

Address:

New Delhi, Delhi

Hi Team, I firmly believe, anyone who start using a smart phone it becomes inseparable as one starts relying on it even for basic daily routines. One day my phone (Samsung Galaxy Grand II ) suddenly stopped working, when I called Samsung service centre, very first question was - Do I have insurance? And from there my ordeal began. When I contacted Gadget corps, after much delay my mobile phone was picked up on 4th of December (vide invoice # 9198). To my surprise I received a call next day that my screen is broken and I should pay co-payment amount. When I challenged that my screen was intact with not even a scratch. I was told, customer care will contact me again. Next call I received was to inform my phone had liquid damage. When I question how and ask them to give them in writing the reason they are quoting to get co-payment of INR 1550. Then I got the call again that my phone's mother board is damaged. Already frustrated, I thought phone will only be repaired when I will pay co-payment. Co-payment was on 5th of January. I am continuously following up everyday through emails, customer care, but no one even care about providing the status update. What is the use of taking insurance cover if customer is made to pay co-payment even when the phone is in warranty (My phone is only 8 months old) and why do we customers deserve such service by Gadgetcop even after making payment twice. (I have paid INR 800 for insurance cover and then INR1550 as co payment). WHY SHOULD I STILL SUFFER? Please suggest a way out. I want to take them head on.