Gangar Eyenation — Progressive Spectacles with crizal glasses

Address:	Bibwewadi Kondhwa Road, Pune
Website:	www.gangareyenation.com

In view of the good experience my earlier spectacles with crizal glasses from your Borivali stores, I googled Gangar Eye nation stores in Pune after shifting here. Placed order in late June 2020 at the Bibwewadi (Kondhava Road) Stores for new spects with crizal glass in progressive mode. The product was delivered in about 10 days time. I made the entire payment worth 26000/- The product however couldn't provide me comfort. I was told to give some time for the brain to get adjusted to the new power, which I did. But the problem continued, while working on computer I used to see double letters. I was asked to return the product for repair and another 10 days time it was returned to me saying that the problem has bee rectified, which wasn't the case. I found that only when I pushed the spects with a finger towards forehead I used to read. This meant that the reading power was not spread on the glass properly. I brought this to the notice, which the store manager accepted and again sent the spects to the workshop in Mumbai. This time the spects were returned with some tempering with the frame as well. The frame was made so tight that it touched my eyelashes and was often blurred with fog generated from the skin closer to eye. Again I was asked to wait for 10 days and my frame was returned without much change. At this stage Mr Anup (Area Manager) came in picture. He was rude and kept on telling me that my reading habits are incorrect. I should not read from multiple platforms in a row. After a long discussion and a wait of about 3 weeks he finally agreed to change the frame and the glasses. I was told that a new frame similar to the one in use (purchased from Borivali stores 2 years back) will be given to me and I will be required to pay the difference in cost of the frame. I agreed tot his. Selected the frame. I was made to wait for 3 weeks and in mid- September I was given the same old frame insisting that its a new frame and new glasses. I was asked my Mr Anup to trust him that it is a new frame and I must give it a try. I visited the store again and tried the product, but the problem persisted. The glasses touched my eyelashes. Vision was not clear. I informed MR Anup about this on phone, but he insisted that there is no problem with the spects. He was rude, he shouted at me, blamed me for not cooperating. I do not think that such behaviour is tolerable to anyone but to a loyal customer who came searching for you and waiting patiently for three months cooperating fully to deliver a suitable product is a classic example of bad salesmanship. The faulty product is still in the stores. I want complete refund for the product which was not delivered.