Garudavega Courier Services Complaints & Reviews

I am from hyderabad and sent my first parcel to SYDNEY AUSTRALIA ON 30th APRIL 2019 with Garuda vega Dilsukhnagar Branch vide invoice no.[protected].Before sending the parcel, i visited the branch and enquired about pickels can be sent or not with agent and inturn he confirmed that picekels can be sent.As such i carried the items along with pickels to the Branch and the packed the items at Branch itself. The total weight of items was 17.5 Kg, and the total courier charges paid was Rs.9292/- and out of which pickels item wight was 4.8Kg and proportionate cost would be Rs2550/. The parcel was not cleared by customs at sydney After givin g consent by my son in law at sydney to deliver remaing items after sisposing 3 packets of pickels. then the delivery affected after 25 days instead of normal 8 days delivery time. Because of wrong assurance given by your agent i am put loss for Rs.8050/-(i.e.courier charges Rs2550/- plus cost of pickels .Rs.5000/- and one item stolen for Rs500/-).apart from this, the purpose of sending item also defeated as delivery was not done before HOUSE WARMING MUHURUTAM DATE..INADDITION TO THIS WE WERE PUT TO MENTAL DISPLEASURE and financial loss amounting to Rs8050/- for which Garudavega has to compensate. with Regards

We send a parcel to our relative in boston, us on 7 th of march. Though the dhl in boston has declared the parcel to be lost and given a no for claiming compensation, the garuda vega in hyderabad refuses to give me any compensation. Moreover they refuse to attend my calls too. The value of my parcel is around rs 8000 and my courier charges isrs3600. The customer care is also not very responsive.

I have shipped 10.5 kg of goods/clothes/eatables through garudavega uppal branch with invoice no [protected] dt 28/12/2018 to sunnyvale california usa, but they wrongly delivered the parcel at kansas city usa. Inspite of several phone calls, also mails to them to rectify the same, no response from the garudavega courier service. Hence i request you to take necessary steps to redeliver the parcel to the address actually booked.

Thanking you,
K nagarjuna reddy.

Online traiking of my package tell delivery on 18th dec 2018, but in reality has not reached my son. Tracking no is[protected]. Please please find it and deliver it correctly. I have been sending 18 emails to dhl canada.in their last mail they are telling me delivered to some random residence. Either i want my money back or immediately deliver the courier. I have couriered from madurai in 10th december 2018.

Your basavanagudi branch agent collected the items from my house containing 5 sets of lehenga choli &2 silk sareeson 22nd nov. To b delivered to my daughter residing in new jersey. Though the total worth of the goods is 40 to 45 thousand, the ahent had entered it as rs 5350/= without my knowledge. My tracking no. Is [protected] & bill no is[protected]. Parcel is not deliveted till now. I never thought garuda vega courier agency is so irresponsible & careless.

I have been to your bangalore navrang branch twice now but the service is not satisfactory at all. They are rude and not approachable. I requested for a pickup on 18th nov and i got confirmation from garuda that it'll be picked up but the navrang branch denied of any such request from me. When i showed him the message then he says he will come in the evening and he will charge 400 to come home. It did not seem like he was interested to come home at all, response was bad. Also guy kept saying that the items may break and it's at my risk. I wanted to send a cooker and asked him if he can send it, immediate response was it's at my risk. There is no guarantee that the packaging will be done well but there is a possibility of damage in the shipping. Such ridiculous attitude, if i have to take all the risk why do i need to come to garuda vega for your service. So i came to the frazer town branch who i have been sending packages for a long time and they are very curtious and helpful. Please take necessary action to make navrang branch approachable

Hello sir/madam

We sent a package to us from chennai through garuda vega services on 4th october and i have been following up for close to a month and they were always saying it is newyork customs and their website was never updated and suddenly i saw an update saying in transit and when i asked them they are saying concerned team yet to share the tracking number and yesterday they are saying package is lost and we willl refund money but i have important documents on it and they told me they will give an update in 24 hrs no one called and when i called today they are saying you can do what ever you want we
Can face it legally, request your help here to stop this company’s fraud

Sir,
Garudavega committed through e-mail for refund of shipping charges and goods value for non-delivery of my consignment sent to my daughter nikhita gaddam. After pursuing the matter i received an e-mail from them that the refund has done already on 11/10/2018. But i have not received any amount from garudavega to my account. Bank authorities asked me to get transaction details of garudavega. Same was informed and requested to send me the transaction details. Now garudavega is silent not replying to my mails. They have cheated me and caused lot of mental agony. Garudavega mails attached for your information and necessary action.

G. Ramana kumar

Greetings for the day!

This is to inform you that refund has done already on 11-oct-2018 it self

Kindly check your bank account and revert

Thanks & regards
Tejashwini
Customer support team

Garudavega (A brand of nexgen logistics pvt ltd)
India:[protected]
Usa: 1 855 855 vega (8342)
Email: [protected]@garudavega.com
Web site: www.garudavega.net
[protected]@ https://www.facebook.com/garudavega2
[protected]@ https://www.facebook.com/Garudabazaar
Feedback: http://www.garudavega.net/feedback. Php

Customer support team

Garudavega (A brand of nexgen logistics pvt ltd)
India:[protected]
Usa: 1 855 855 vega (8342)
Email: [protected]@garudavega.com
Web site: www.garudavega.net
[protected]@ https://www.facebook.com/garudavega2
[protected]@ https://www.facebook.com/Garudabazaar
Feedback: http://www.garudavega.net/feedback. Php

— original message —
Subject: re: non delivery of courier consignment sent to my daughter nikhita gaddam staying in denver, usa
From: "gaddam ramana kumar"
Date: 10/23/18 6:00 pm
To: "[protected]@garudavega.com"

Sir,
As per your e-mail dated october 10, 2018, garudavega management has to refund shipping charges and goods value with in 5-7 working days for my undelivered garudavega courier consignment sent to my daughter staying in denver, usa. But so far no charges refunded. Please do the necessary action as an early date to keep up your promise as stated in your e-mail.
Thanking you
G. Ramana kumar
From: [protected]@garudavega.com
Sent: wednesday, october 10, 2018 4:22 pm
To: gaddam ramana kumar
Subject: re: non delivery of courier consignment sent to my daughter nikhita gaddam staying in denver, usa

Dear sir,

Greetings for the day!

This is to inform you that, our management is going to refund shipping charges 5900/rs and good's value 3, 400/rs as per the garudavega invoice for undelivered shipment

Your refund has been processed, it takes 5-7 working days to credit amount in to your account

Appreciate your understanding in this regard!


Thanks & regards
Tejashwini
Customer support team

Garudavega (A brand of nexgen logistics pvt ltd)
India:[protected]
Usa: 1 855 855 vega (8342)
Email: [protected]@garudavega.com
Web site: www.garudavega.net
[protected]@ https://www.facebook.com/garudavega2
[protected]@ https://www.facebook.com/Garudabazaar
Feedback: http://www.garudavega.net/feedback. Php

— original message —
Subject: non delivery of courier consignment sent to my daughter nikhita gaddam staying in denver, usa
From: "gaddam ramana kumar"
Date: 10/10/18 2:34 pm
To: "[protected]@garudavega.com"

Sir,
Garudavega invoice :[protected] dt 07/09/2018, kphb, hyderabad consignment not delivered by dhl courier deployed by you.
Please refund the amount to the given below bank as agreed in telephone discussions by your customer care person on 10/10/2018.

Name: gaddam ramana kumar
Bank: karur vysya bank, miyapur, hyderabad
Account no: [protected]
Ifsc : kvbl0001484
Thanking you

G. Ramana kumar

Hi, i have raised request to pack and deliver pickles from blore to usa. Gsrudavega person came home and packed pickle. However, when they are arrived in usa - nj pickles leaked & oil spilled. : (. It was huge disappointment to us after believing gsrudavega.. Not worth, value for our money.. Inconvenience caused to me
Would request you to return money. Do respond to my email i'd and contact details as provided to them. Thank you xx customer
..

[protected]

Need reply and refund regarding my shipment above, i dont understand how long you can survive with this stealing business.

Boxed package was fully sealed with no holes and there is no way that it can be missing at the customs or someother place, so please don't comeup with such kind of bull [censored] excuses. I don't care what you do, i need the refund for my items back along with the shipping fees associated with those items. The total value of missing items along with the shipping costs is 4000rupees.

Regarding courier#[protected]

My package is missing 3items which includes 2kgs big tea powder boxes and 1kg dryfruits. The weight on my invoice was 27kgs and the weight when i received the box was 24kgs, i lost the trust in your company where there is no ethics and didn't expect such cheap stealing business from shameless idio*ts like you #*.

I would need a resolution asap, otherwise you will have to face serious consequences. I have captured everything in a video, right from opening the boxed package and unpacking all the items. Boxed package was fully sealed with no holes and there is no way that it can be missing at the customs or someother place, so please don't comeup with such kind of # excuses. I don't care what you do, i need the refund for my items back along with the shipping fees associated with those items. The total value of missing items along with the shipping costs is 4000rupees.

I will sue your company if i dont hear back from you.

Hi, a parcel was sent to belgium with tracking number [protected] . I have already paid more than 7000 rs for that and also was told no need to pay even a single penny extra on this, but now dhl is charging 2000 rs/- extra as import charges, but regular import duties also only 500/- rs. Please look into this matter and refund my money

Thanks and regards
Balakrishna

Darshini,

Refunds apart. This is our first transaction with garudavega and we are very must disappointed with the service.
Looks like the box was intentionally taken. There was a list included in every separate box with the contents which is also missing for that box.

We dont know the process of invoice, it is your staff who verified each content before packing, she should have enter individual items in the invoice. How should we take the blame that the item is missing from the invoice?

The core point is our trust with garudavega was lost. The contents of the email looks there is no intention to check the root cause of the issue instead inquiring the credentibility of our complaint.

Thanks

Honest review guys,,,, if you want your package to be safe and sound send through dhl, garudavega hyderabad is the worst,,,, i was about to receive a package one year ago. They previously said my stuff is with customs but it was all lies... These guys did not scan my stuff and sent to dhl and i had a small silver ring next to invisible which dhl got in their scanning and charged garudavega 20000/- (Again as told by them, i asked them to send the proof but nothing received).

My total stuff is worth 40000/-+5000/- (Their charges for parcel). Everything is been hijacked by garudavega and they asked me pay 20000/- more to release my stuff. These people can play with your emotions, make you mentally sick and waste lot of time and money. Even, they haven't returned the courier charges. I had my share of waiting, and still waiting.

Be aware.

I have send courier to my daughter shanmukha priya mudigonda to 2304, dunwoody, gables dr, atlanta ga-30338, usa. My aadhaar card[protected], dt[protected], from visakhapantam dwarakanagar branch for the below mentioned items are missed, our of 7 items 4 items are not there i. E dresess, -6 nos, vol of goods 2400, pants qty -2, rs. 1, 000/- inners-18 qty rs 900/-, wishper packs rs. 900/- please make it enquiry and arrange for loss of the above items not reached to my daughter

I am nagercoil and send corier to usa from abi travels nagercoil branch on 21st march and i have some few concerns
1. No tracking number was provided till today even after making numerous calls to nagercoil branch and finally got through customer care from head office branch
2. The branch dealer kanaga doesnt know how to speak with customers as he was using abusing words
3. The shop representative promised me to send in 4 days and now got to know it will take extra 3 days
But my main concern is secong point he was a dealer and doesn't know how to speak

We found our products worth 5000 rs missing from our courier.. We have made consignment before also with garudavega.. This was from mumbai and from there for the first time... The mumbai staff need to be managed properly than refunding the amount garudavega has approved.. Its not easy for us to courier those 5 cloths to usa in 150 rupees which you have approved as refund. Need to take proper step than such escaping refunds.. Expecting better service like before.

I have sent consignment to uk from velachery, chennai branch, vide invoice number [protected] dated 14/10/2017. So for consignment was not received by the receiver, further tracking details and other details regarding delivery of the consignment were also not provided to both sender and receiver. We expect the delivery would have been reached the end user in correct time. But has not happen in my case. We require the delivery to take place immediately.,

Regards,
Umamaheswaran

Hi team,
I have booked express delivery service for 32.5 kg on 31st july2017. My invoice number is [protected]. When i check for the status it was not showing anything. I called the customer care they said my courier was booked in economy when i paid for express service how can u people deliver it on economy. As my purpose of express shipping has not been done that because of your mistake i want my money back. If the goods are damaged because of your late delivery i claim for the damaged too. For further proceedings reach me on [protected].

I have booked a courier weighing 27.5 kgs to tampa us. On 27th. June 2017.
Invoice number [protected]. I did not get the tracking number till today. I was asking the booking agent all these days for the same but in vain.
When i called your customer care on phone number[protected] the person who spoke to me was very un polite and rash. He simply said you just told me about that and that he needs to verify.
Is it not your duty to send the tracking number to the customer as soon as the parcel is sent.
Few questions need to be answered.
Did you book the parcel at all?
If you have booked the same it should generate the tracking number immediately?
Is it proper for the person in the front office to reply to the customer in the way he did?
He simply said he will call back in an hour and nothing materialized.
When i tried to reach them now all the phones are switched off all means,
[protected],[protected]&[protected].
I have been suggesting your courier services to my frds around but i need to think twice before doing so.