Gathbandhan Centre — no proper service provided and requesting refund

Address:	P 39, Princep Street, Opp Orient Cinema, Kolkata-700072,, Kolkata, West Bengal, 700052
Website:	[email protected]

I read advertisement of a groom dated 03.03.2019 of ananda bazar patrika (Abp), the bengali daily for a suitable bride and i thought that the groom may be suitable for my daughter. I then called the mobile number of the ad but instead of groom or his parent etc. / relative, the call was received by a lady and the lady introduced herself as m//a of gathbandhan centre, kolkata. So many calls from that lady was made to my mobile number and told me to come their centre for the profile of the aforesaid groom. But when asked for the fees etc., amount if any, she was so broad and told me that money is not the factor but negotiation is their attitude.
As per her assurance and our need i along with my wife went their office namely gathbandhan centre, kolkata on 12.03.2019. After reaching their office, another lady introduced herself as s//a, as one of the top executive of gathbandhan centre, kolkata told us that they have so many potential alliance for my daughter and they will provide us so many potential and elite profile if payment is made and also shown four profiles namely one bank office, s. S. O, railways, asst professor and also dvc engineer of the ad of abp. They also told that as soon as payment will be made they immediately send the four profiles and alliance will be made within a month as the groom are in a hurry. So, i paid the 1st instalment on that day and 2nd instalment on 17.03.2019. But after payment was made, they neither provide the profile of the aforesaid grooms they have shown on the aforesaid day i. E on 12.03.2019 nor the profile of advertisement of abp.
We paid as per their demands as personalised member for six months of 48 (Forty-eight) as they told us that for personalised profiles where they arrange for meeting with groom also verification of profile of grooms i. E each of everything will be done by the gathbandhan centre, kolkata. They neither provide us a single contact number nor a single meeting with a suitable groom.
But after payment was made, when we tried for contact over mobile phone neither m//a nor s//a attending the calls rather another 3rd person lady attending the call saying s//a is busy in client meeting. Another gentle man introduced himself as r//l, also introduced himself as service manager of gathbandhan centra, kolkata attending the calls also and tells he is also busy in meeting with clients and he will call me later. But they never call from their side at all.
But, when i asked for suitable groom for my daughter, they copied the profiles of grooms which is undesirable for my daughter. Though i told them to provide the profile of our choice, however they send profiles which are their choice not our choice better known to them also, as it does not require any meeting with groom and others. Day after day they are doing the same attitude.
As we are cheated not only financially but also emotionally and make us believe that such organisation as well as profiles of wedding service are not only fake, but also dubious and spurious.
So, please help us by refunding the full rs.14, 000/- (Rupees fourteen thousand) only and i shall be highly obliged. Thanking you.