Gati — Items not received even after 1 month and no intimation about the whereabouts

I have sent 4boxes through gati from Delhi to Imphal on 12th nov 2020. I have received a bill of Rs. 12, 530 dated 13.11.2020 (bill no.5055). I have made full payment and till today they haven't provided me any tracking detail and whereabouts are not even updated. Please help me in this regard.

The person who have been dealing with this is Mr. Vikram ([protected])
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