Gati-KWE Complaints & Reviews

Address: Kolkata

Hi,

My docket[protected] had reached Kolkata on the 14th of August. After raising a complaint on this platform yesterday it moved to in transit again.

Now it has been in transit for over 16 hours. How can a docket take so much time to move within the same state? Or is this a fake status update for consoling the customer?

16th August was the assured delivery date for my docket. Today is 18th and it is still showing 16th as delivery date and today also it hasn't been out for delivery yet.

Kindly try to understand the customer urgency, I need this docket by today due to some work emergency.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. Your shipment is showing delivered on 19-AUG-2021. Kindly provide us a line of confirmation if you have received the shipment.

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Address: Kolkata

My docket (doc id[protected] reached Kolkata on the 14th of August. But it has been in the same place for over 2 days now.
16th August was the assured delivery date for my docket. And it is still showing 16th.

I did not receive my docket on the assured delivery date and now I am still having to wait for complaint resolution from your end.

The entire payment is done.
It reached kolkata on time the why this delay is still happening?

What does assured mean to you?

There is not much clarification from customer services side as well.
What more is one supposed to do?

Please take this matter seriously and on priority.

Aug 30, 2021

Complaint marked as Resolved

After many many calls and complaints. It reached around 3days post the assured delivery date. Don't go for Gati, assured delayed delivery and pathetic customer services. I made a really bad decision choosing gati I'm just happy to have received my docket. If you're still going for gati and you have no idea where your docket is just keep complaining and calling any number you get.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

Gati-KWE Customer Care's response We sincerely regret the inconvenience caused. Your shipment is showing delivered on 19-AUG-2021. Kindly provide us a line of confirmation if you have received the shipment.

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Address: Kolkata

My docket (doc id ) had reached Kolkata on the 14th of August. After raising a complaint on this platform yesterday it moved to in transit again.

Now it has been in transit for over 14 hours. How can a docket take so much time to move within the same state? Or is this a fake status update for consoling the customer?

16th August was the assured delivery date for my docket. Today is 18th and it is still showing 16th as delivery date and today also it hasn't been out for delivery yet.

Kindly try to understand the customer urgency, I need this docket by today due to some emergency.

Gati-KWE customer support has been notified about the posted complaint.

Aug 18, 2021

Updated by Debosmitha Bhattacharyya Doc id[protected]

Verified Support

Aug 19, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Today shipment is Taken out for delivery. Request you to kindly allow us some time.

Aug 30, 2021

Updated by Debosmitha Bhattacharyya They will only update your complaint when you receive the parcel. Till then keep calling the numbers you got.

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Yesterday noon i registered for picking up my luggage from gate courier and till now they haven't picked up my package and the number given by the customer that person is not picking up my call its very disgusting courier service because tomorrow I've have to go to other place so i thought that if i dispatch today it will beneficial for me

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. Kindly share the Pick up reference number along with contact number for further co ordination.

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Address: Kolkata

My docket (doc id[protected] reached Kolkata on the 14th of August. But it has been in the same place for over 2 days now.
16th August was the assured delivery date for my docket. Today is 17th and it is still showing 16th as delivery date.

I did not receive my docket on the assured delivery date and now I am still having to wait for complaint resolution from your end.

The entire payment is done.
It reached kolkata on time then why this delay is still happening?

There is not much clarification from customer services side as well.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply apologize for the inconvenience caused. We have intimated our team to expedite your complaint. Kindly allow us some time.

Aug 18, 2021

Updated by Debosmitha Bhattacharyya Hi,

My docket[protected] had reached Kolkata on the 14th of August. After raising a complaint on this platform yesterday it moved to in transit again.

Now it has been in transit for over 14 hours. How can a docket take so much time to move within the same state? Or is this a fake status update for consoling the customer?

16th August was the assured delivery date for my docket. Today is 18th and it is still showing 16th as delivery date and today also it hasn't been out for delivery yet.

Kindly try to understand the customer urgency, I need this docket by today due to some emergency

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D

Debosmitha Bhattacharyya

Aug 17, 2021

Still no proper updates on docket status. Why is it stuck at one place for soo long??

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Was able to track shipment with docket id since yesterday. From today it is showing invalid docket no.
This is very disappointing. How to track my shipment now?
Please look into this issue asap.

Gati-KWE customer support has been notified about the posted complaint.

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Address: Thane

I have handed over my bike to gati Sitapur UP on 29.07.2021 for Thane Maharashtra but still not recieved my bike till date
Daily recieving sms of out for delivery but still not delivered
Today docket no shows invalid
My docket no is[protected]
Already called 3 times to customer care but no solution provided
No no which has been provided in sms remains switched off
No phone no is there to call
What to do
Kindly look into the matter

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. Your shipment is showing delivered on 16-AUG-2021. Kindly provide us a line of confirmation if you have received the shipment.

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Address: 21, banarashi ghost street,, Flat 1b, 1st build.1st floor

Booked a cartoon of rakhi from Kolkata to Hyderabad to be delivered to Siddipet transport for early delivery assured date given was 10/08/2021. Paid builty. Not yet received the material and the time is 7:30 p.m dt 11/08/2021. Taked to the person mobile no.[protected] spoke rudely and seems he doesn't care to the customers need and urgency . Because of your services my order have been cancelled. As Rakhi is very near, knowing the urgency than to not delivered in time. In your mail box also complained but of no use..
As per yours behaviour customer who have send the material is a beggar asking for it.

Gati-KWE customer support has been notified about the posted complaint.

Aug 11, 2021

Updated by Swastik Rakhi Booked a cartoon of rakhi from Kolkata to Hyderabad to be delivered to Siddipet transport for early delivery assured date given was 10/08/2021. Paid builty. Not yet received the material and the time is 7:30 p.m dt 11/08/2021. Taked to the person mobile no.[protected] spoke rudely and seems he doesn't care to the customers need and urgency . Because of your services my order have been cancelled. As Rakhi is very near, knowing the urgency than to not delivered in time. In your mail box also complained but of no use..
As per yours behaviour customer who have send the material is a beggar asking for it.

Verified Support

Aug 17, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply apologize for the inconvenience caused. we are forwarding your complaint our team will take necessary action. Your shipment is showing delivered on 12-AUG-2021 Kindly provide us a line of confirmation if you have received the shipment.

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Dear Sir/ Mam,

1. I the undersigned am a commissioned Officer in the Indian Air Force.

2. I recently got posted from air force station Bareilly to Air force Academy hyderabad.

3. Unfortunately i happened to send a small portion of my luggage with gati. Docket No.[protected]. the luggage was carrier's insured ! and not owner's risk.

4. Annexed herewith are few photographs of two guitars received at hyderabad. In the photographs you will see that they have been brutally damaged !

5. It was my first experience with gati and surely the last. I would also educate my fellow officers and men under my command, so that hard earned money of the guardians of the country doesn't get wasted away like this.

--
(Malay Bohra)
Squadron Leader
IAF

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

Gati-KWE Customer Care's response Dear Customer,

We are extremely sorry for your experience. This is to kindly inform you that your shipment was booked on shipper's risk hence we can issue you an 'Observation Note' or OBN for the same. Please provide us with a line of confirmation if you want an OBN.

We called on your registered contact number twice but the number is showing not reachable. We kindly request you to help us with your alternative contact number for further process.

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M

malay bohra

from Mumbai, Maharashtra

Aug 10, 2021

How did they manage this. look for yourself.

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G

Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 12, 2021

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused.

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I

iamrs

Aug 16, 2021

How are you even allowed to give an option of shipper's risk? You are transporting it then how the hell can it be on the shipper's risk ###?

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The dockets is showing invalid on tarcking portal.. docket no is[protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

Gati-KWE Customer Care's response Dear Customer,

Your shipments were booked from PURNIA to KANPUR and is currently in LUCKNOW STC, we kindly request you to wait till your assured delivery date 16-AUG-2021.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 12, 2021

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused.

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The docket number was working until yesterday. Since morning no data can be found through online docket query. After submitting the docket number system askes to 'check docket number'.
But, the shipment has not arrived.
The docket number is:[protected]

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Address: Bhagalpur

I am really frustrated with gati now. My docket number[protected] is late for 2 days now. Today the status was showing out for delivery but I did not get any phone call and the status automatically change to Undelivered due to force majaure external reasons.Really pathetic service from gati. I even lodged a complaint[protected] days back but no remedial action was taken.

Gati-KWE customer support has been notified about the posted complaint.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 11, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused.

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Address: SHAILJA ADVANCE PRODUCTION CENTRE PVT.LTD.BBSR

Dear Sir,
we are giving some product which will be send to patton international, falta (kolkata) on date 30.07.2021.

And we are received the Docket no[protected]. But till date it wasn't shown anything when we are track this no.

And the consignment was very urgent to customer. So its our request you to take immediate step on it.

Gati-KWE customer support has been notified about the posted complaint.

Aug 06, 2021

Updated by trtc Dear Sir,
we are giving some product which will be send to patton international, falta (kolkata) on date 30.07.2021.

And we are received the Docket no[protected]. But till date it wasn't shown anything when we are track this no.

And the consignment was very urgent to customer. So its our request you to take immediate step on it.

Verified Support

Aug 11, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused for delay. Right now shipment is in for delivery hub. We are trying to shipment get delivered on priority. Please treat this experience as an exception as we committed to serve you better in coming future.

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Hi my tracking id is[protected]. The items have reached Hyderabad on 03 Aug as per your website and a delivery boy named NARESH is moving to my location every day at 0900h, but I'm yet to receive my courier. I have already registered several complaints to your customer care on this subject. Kindly let me know where is my stuff.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2021

Gati-KWE Customer Care's response Dear Customer,

As per our telephonic conversation We deeply regret the inconvenience caused and apologize for the delay. Our issue resolution team is closely monitoring your complaint.

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Address: Gati Kintetsu Express Pvt Ltd. Plot No.20,Survey No.12 Kothaguda,Kondapur Hyderabad-500084

Hi this is Atanu. I have reallocated from Bangalore to Njp by Gati-KWE with a Docket no of[protected].Its a House hold product of 76 item. Firstly they have delivered all unbroken item of 33, After that they have taken 15 days to deliver my other products. in that i have side by side door Fridge the door of the fridge is damage, i have one diwan which was broken and brought to me inside lots of goods is missing one expensive Persian carpet missing, Dining table chairs broken, Mattress all spoil, . I have called to customer care regarding this but they are not responding me properly. Now i dont have any option what to do. Even gati sales manager of Bangalore i have spoken but not responding properly.

Gati-KWE customer support has been notified about the posted complaint.

Aug 05, 2021

Updated by gauravblr My cupboard and computer table broken and lots of my household goods broken due to rough handling. one important thing lots of my kitchen item like mixer grinder and more item are missing. Now tell me one thing after spending so much of money who will send the item through gati if they provide like that service with very poor customer service

Verified Support

Aug 06, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

Aug 09, 2021

Updated by gauravblr Dear gati Customer care,
i have given complain more then 20 days back still now you are resolving its really funny. Kindly do as soon as possible i have attached the photo for my loss if you don't believed send some one to home. Let him see and do the needful as soon as possible. Simply don't give assurance for that. Do make the resolution as soon as possible.

Aug 24, 2021

Updated by gauravblr hello why there is not a single response form GATI KWE SIDE. Are they fooling the customer like that ... I need to resolve the matter soon.

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Address: bangalore KR puram

I was expecting a consignment[protected] yesterday 3rd August. I received a call from the delivery person at 11:30 am asking for address details.
However by 5 pm the status on your site shows the consignment was delivered.
I HAVE NOT received the consignment and there is no satisfactory response from customer care

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

Gati-KWE Customer Care's response Dear Customer,

As per our telephonic conversation We deeply regret the inconvenience caused and apologize for the same. Our issue resolution team is closely monitoring your complaint. We request you kindly allow us some time.

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Address: Pune

My luggage and TV is transported from Pune to Indore on 31.07.2021 and it reached Indore on 04.08.2021.My TV come broke. When we tried to contact them, they are not taking responsibility and shouting also. They blocked us.We took their number from JustDial even they are not doing anything

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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Address: Pune

Date: 4th August'21
I have not received my consignment & on the gati tracking site it mentioned that I received my consignment today at 16:51.
Kindly update on my consignment & delivery.

Gati-KWE customer support has been notified about the posted complaint.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 6, 2021

Verified Support

Dear Customer,

Your shipment is showing delivered on 05-AUG-2021. Kindly provide us a line of confirmation if you have received the shipment.

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Address: Gandhibag Nagpur

My docket number is still invalid after 24 hrs of pick-up. Number is[protected]. Please help. It's an important parcel which needs to be delivered by Friday

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused mentioned docket number is showing invalid, kindly request you to provide us your contact number for further process.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused.

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Hi

I booked a courier from Pathankot Punjab to Vijayawada Andhra Pradesh on 29/07/2021. I was able to track the shipment with the above mentioned docket number earlier but I am unable to track now.
Can you please help.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

This is to kindly inform you that as per our telephonic conversation shipment is in transit for HYDERABAD location. Kindly allow us some time we are trying to delivered shipment as soon as possible.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

This is to kindly inform you that as per our telephonic conversation shipment is in transit for HYDERABAD location. Kindly allow us some time we are trying to delivered shipment as soon as possible.

Gati-KWE Complaints & Reviews

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Gati-KWE reviews & complaints page 10

Still no updates on Docket

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No proper updates on docket

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Delayed Delivery - No proper updates on docket

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Courier Pick up is too late

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Delayed Delivery - No updates

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Can't track shipment

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Product not delivered and docket no shows invalid

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Not delivered in time docket no.411517927

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Extensive damage to goods while transporting.

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Invalid Docket Number why?

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Docket number showing no data neither the Shipment Arrived

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My shipment not getting delivered

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Product not supplied ( docket no-401890771)

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Item not received till date

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Missing item and damage required compensation

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Incorrect delivery status

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TV is broken in transit

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Consignment Not Received Dk No: 411390247

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Invalid docket number

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Docket Number 403599924 not able to track

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