Gati-KWE Complaints & Reviews

Dear Sir/ Mam,

1. I the undersigned am a commissioned Officer in the Indian Air Force.

2. I recently got posted from air force station Bareilly to Air force Academy hyderabad.

3. Unfortunately i happened to send a small portion of my luggage with gati. Docket No.[protected]. the luggage was carrier's insured ! and not owner's risk.

4. Annexed herewith are few photographs of two guitars received at hyderabad. In the photographs you will see that they have been brutally damaged !

5. It was my first experience with gati and surely the last. I would also educate my fellow officers and men under my command, so that hard earned money of the guardians of the country doesn't get wasted away like this.

--
(Malay Bohra)
Squadron Leader
IAF

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

Gati-KWE Customer Care's response Dear Customer,

We are extremely sorry for your experience. This is to kindly inform you that your shipment was booked on shipper's risk hence we can issue you an 'Observation Note' or OBN for the same. Please provide us with a line of confirmation if you want an OBN.

We called on your registered contact number twice but the number is showing not reachable. We kindly request you to help us with your alternative contact number for further process.

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M

malay bohra

from Mumbai, Maharashtra

Aug 10, 2021

How did they manage this. look for yourself.

Extensive damage to goods while transporting. - Comment #3875292 - Image #0

Extensive damage to goods while transporting. - Comment #3875292 - Image #1

Extensive damage to goods while transporting. - Comment #3875292 - Image #2

Extensive damage to goods while transporting. - Comment #3875292 - Image #3

Extensive damage to goods while transporting. - Comment #3875292 - Image #4

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G

Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 12, 2021

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused.

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I

iamrs

Aug 16, 2021

How are you even allowed to give an option of shipper's risk? You are transporting it then how the hell can it be on the shipper's risk ###?

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The dockets is showing invalid on tarcking portal.. docket no is[protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

Gati-KWE Customer Care's response Dear Customer,

Your shipments were booked from PURNIA to KANPUR and is currently in LUCKNOW STC, we kindly request you to wait till your assured delivery date 16-AUG-2021.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 12, 2021

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused.

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The docket number was working until yesterday. Since morning no data can be found through online docket query. After submitting the docket number system askes to 'check docket number'.
But, the shipment has not arrived.
The docket number is:[protected]

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Address: Office No 21,Gera Orchids, near Reddy Hotel, Viman Nagar, Pune, Maharashtra 411014

Website: www.gatimovers.co

I have shifted from Mumbai to Gwalior due to lockdown and office allow is to work from Home. Therefore i have delivered my household items and 2 wheeler through Gati Packers and Movers on 29.07.2021 and Paid 90% Amount of Rs.43K to company. They told me that goods will be reach gwalior by 01.08
2021. But now they are telling the vehicle is halt at indore due to some issue and now they are not lifting my phone call nor reply my normal...

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Address: Bhagalpur

I am really frustrated with gati now. My docket number[protected] is late for 2 days now. Today the status was showing out for delivery but I did not get any phone call and the status automatically change to Undelivered due to force majaure external reasons.Really pathetic service from gati. I even lodged a complaint[protected] days back but no remedial action was taken.

Gati-KWE customer support has been notified about the posted complaint.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 11, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused.

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Address: SHAILJA ADVANCE PRODUCTION CENTRE PVT.LTD.BBSR

Dear Sir,
we are giving some product which will be send to patton international, falta (kolkata) on date 30.07.2021.

And we are received the Docket no[protected]. But till date it wasn't shown anything when we are track this no.

And the consignment was very urgent to customer. So its our request you to take immediate step on it.

Gati-KWE customer support has been notified about the posted complaint.

Aug 06, 2021

Updated by trtc Dear Sir,
we are giving some product which will be send to patton international, falta (kolkata) on date 30.07.2021.

And we are received the Docket no[protected]. But till date it wasn't shown anything when we are track this no.

And the consignment was very urgent to customer. So its our request you to take immediate step on it.

Verified Support

Aug 11, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused for delay. Right now shipment is in for delivery hub. We are trying to shipment get delivered on priority. Please treat this experience as an exception as we committed to serve you better in coming future.

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Hi my tracking id is[protected]. The items have reached Hyderabad on 03 Aug as per your website and a delivery boy named NARESH is moving to my location every day at 0900h, but I'm yet to receive my courier. I have already registered several complaints to your customer care on this subject. Kindly let me know where is my stuff.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2021

Gati-KWE Customer Care's response Dear Customer,

As per our telephonic conversation We deeply regret the inconvenience caused and apologize for the delay. Our issue resolution team is closely monitoring your complaint.

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Address: Gati Kintetsu Express Pvt Ltd. Plot No.20,Survey No.12 Kothaguda,Kondapur Hyderabad-500084

Hi this is Atanu. I have reallocated from Bangalore to Njp by Gati-KWE with a Docket no of[protected].Its a House hold product of 76 item. Firstly they have delivered all unbroken item of 33, After that they have taken 15 days to deliver my other products. in that i have side by side door Fridge the door of the fridge is damage, i have one diwan which was broken and brought to me inside lots of goods is missing one expensive Persian carpet missing, Dining table chairs broken, Mattress all spoil, . I have called to customer care regarding this but they are not responding me properly. Now i dont have any option what to do. Even gati sales manager of Bangalore i have spoken but not responding properly.

Gati-KWE customer support has been notified about the posted complaint.

Aug 05, 2021

Updated by gauravblr My cupboard and computer table broken and lots of my household goods broken due to rough handling. one important thing lots of my kitchen item like mixer grinder and more item are missing. Now tell me one thing after spending so much of money who will send the item through gati if they provide like that service with very poor customer service

Verified Support

Aug 06, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

Aug 09, 2021

Updated by gauravblr Dear gati Customer care,
i have given complain more then 20 days back still now you are resolving its really funny. Kindly do as soon as possible i have attached the photo for my loss if you don't believed send some one to home. Let him see and do the needful as soon as possible. Simply don't give assurance for that. Do make the resolution as soon as possible.

Aug 24, 2021

Updated by gauravblr hello why there is not a single response form GATI KWE SIDE. Are they fooling the customer like that ... I need to resolve the matter soon.

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Address: bangalore KR puram

I was expecting a consignment[protected] yesterday 3rd August. I received a call from the delivery person at 11:30 am asking for address details.
However by 5 pm the status on your site shows the consignment was delivered.
I HAVE NOT received the consignment and there is no satisfactory response from customer care

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

Gati-KWE Customer Care's response Dear Customer,

As per our telephonic conversation We deeply regret the inconvenience caused and apologize for the same. Our issue resolution team is closely monitoring your complaint. We request you kindly allow us some time.

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Address: Pune

My luggage and TV is transported from Pune to Indore on 31.07.2021 and it reached Indore on 04.08.2021.My TV come broke. When we tried to contact them, they are not taking responsibility and shouting also. They blocked us.We took their number from JustDial even they are not doing anything

+1 photos

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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Address: Pune

Date: 4th August'21
I have not received my consignment & on the gati tracking site it mentioned that I received my consignment today at 16:51.
Kindly update on my consignment & delivery.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 6, 2021

Verified Support

Dear Customer,

Your shipment is showing delivered on 05-AUG-2021. Kindly provide us a line of confirmation if you have received the shipment.

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Address: Gandhibag Nagpur

My docket number is still invalid after 24 hrs of pick-up. Number is[protected]. Please help. It's an important parcel which needs to be delivered by Friday

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused mentioned docket number is showing invalid, kindly request you to provide us your contact number for further process.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused.

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Hi

I booked a courier from Pathankot Punjab to Vijayawada Andhra Pradesh on 29/07/2021. I was able to track the shipment with the above mentioned docket number earlier but I am unable to track now.
Can you please help.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

This is to kindly inform you that as per our telephonic conversation shipment is in transit for HYDERABAD location. Kindly allow us some time we are trying to delivered shipment as soon as possible.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

This is to kindly inform you that as per our telephonic conversation shipment is in transit for HYDERABAD location. Kindly allow us some time we are trying to delivered shipment as soon as possible.

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Website: GatiKwe

My package is coming from Mumbai to Lucknow untill yesterday the docket number was accessible and showing the track records. Today there is no data found on the same docket number. Resolve my problem. I am dissatisfied with your services. I am unaware of my packages!

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.

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Till yesterday my docket number was valid and the package was in transit. Today I entered the docket number and no data found is written. None of the agents or helpline is picking up calls

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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Address: Uttam Nagar

The services of gati are really dissatisfactory. My company is using their services for the last one month. They never pick up the packages in time and delay it for 2-3 days in only pick up. You can imagine how much problem and delay they must be creating in delivery of the packets. I have started a new company and and selling on Amazon and number of payments have been cancelled by Amazon on account of late delivery by gati. I have to call number of times to request them to pick up my orders. Moreover their boys ask for money if they have to come more than once from my company. I have number of times given them cash amounts to pick up my orders. I have lost almost 15000 because of late delivery of my goods till now.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your your contact number for further check and resolution. Please treat this experience as an exception as we committed to serve you better in coming future.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused.

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On 20.07.2021 I couriered my two wheeler and 4 bags from Chennai (Pin: 600045) to Ranchi (Pin: 834002). I paid the full amount on 21.07.2021. But still I have not received the Docket number nor I know the status of my courier.
I am continue calling the concern person (Mob: [protected]) but he is not receiving my calls.
It has been One week and still I don't know the status of my luggage.
Please look into this matter and do the needful.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,
As per our telephonic conversation kindly share Gati's 9 digit docket number for further co ordination.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

Thank you for the details. Kindly allow us some time.

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This is with regards to treatment of customers by GATI Ltd. The docket number of my cargo is[protected]. Despite of multiple calls to customer care and emails to them, I am unable to get a proper response or deliver time from them. It has been a week overdue now. It is not some small courier. Its a 2 wheeler vehicle. Inspite of promising door to door delivery, they are asking me to pick it up myself which is not possible. Please take required action

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that as per our telephonic conversation you have been updated that your shipment is taken out for delivery today. We kindly request you to allow us some time.

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20/07/2021 was the date of assured delivery of my shipment
The delivery agent called me at 9:05 PM on 20/07/2021 & informed me that he would deliver my package on or after 21/07/2021
Now the website shows my shipment delivered whereas I haven't received it
Customer Care insisted I complain through their WhatsApp chatbot which even after repeated attempts showed "Service is down"

Jul 21, 2021

Complaint marked as Resolved

Company arranged for my delivery one day late, customer care executives contacted me & they were very much willing to resolve my issue. Overall satisfactory experience

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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[protected] Docket rcvd only 4 items instead of 5 items. Complaint has been registered on 14 July2021. Till now there is no update on my missing item. I was written consignment form while taking deliver and updated as only received 4 items instead of 5. More than 100 hours completed and there is no update on my missing item. Consignment form which was signed was uploaded for reference.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details for short shipment to the respective team for further process. We request you to kindly allow us some time.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 22, 2021

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details for short shipment to the respective team for further process. We request you to kindly allow us some time.

Gati-KWE Complaints & Reviews

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Gati-KWE reviews & complaints page 10

Extensive damage to goods while transporting.

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Invalid Docket Number why?

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Docket number showing no data neither the Shipment Arrived

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No Response and delivery of goods from Packer & Movers

My shipment not getting delivered

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Product not supplied ( docket no-401890771)

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Item not received till date

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Missing item and damage required compensation

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Incorrect delivery status

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TV is broken in transit

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Consignment Not Received Dk No: 411390247

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Invalid docket number

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Docket Number 403599924 not able to track

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No data found

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Docket number no data found

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Courier pick up service from my company

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I have not receive my Docket Number

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Stalling of delivery

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Late Delivery Of Shipment

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105147132 Docket rcvd only 4 items instead of 5 items.

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