Gati-KWE Complaints & Reviews

Website: GatiKwe

My package is coming from Mumbai to Lucknow untill yesterday the docket number was accessible and showing the track records. Today there is no data found on the same docket number. Resolve my problem. I am dissatisfied with your services. I am unaware of my packages!

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.

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Till yesterday my docket number was valid and the package was in transit. Today I entered the docket number and no data found is written. None of the agents or helpline is picking up calls

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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Address: Uttam Nagar

The services of gati are really dissatisfactory. My company is using their services for the last one month. They never pick up the packages in time and delay it for 2-3 days in only pick up. You can imagine how much problem and delay they must be creating in delivery of the packets. I have started a new company and and selling on Amazon and number of payments have been cancelled by Amazon on account of late delivery by gati. I have to call number of times to request them to pick up my orders. Moreover their boys ask for money if they have to come more than once from my company. I have number of times given them cash amounts to pick up my orders. I have lost almost 15000 because of late delivery of my goods till now.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your your contact number for further check and resolution. Please treat this experience as an exception as we committed to serve you better in coming future.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused.

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On 20.07.2021 I couriered my two wheeler and 4 bags from Chennai (Pin: 600045) to Ranchi (Pin: 834002). I paid the full amount on 21.07.2021. But still I have not received the Docket number nor I know the status of my courier.
I am continue calling the concern person (Mob: [protected]) but he is not receiving my calls.
It has been One week and still I don't know the status of my luggage.
Please look into this matter and do the needful.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Gati-KWE Customer Care's response Dear Customer,
As per our telephonic conversation kindly share Gati's 9 digit docket number for further co ordination.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 3, 2021

Verified Support

Dear Customer,

Thank you for the details. Kindly allow us some time.

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This is with regards to treatment of customers by GATI Ltd. The docket number of my cargo is[protected]. Despite of multiple calls to customer care and emails to them, I am unable to get a proper response or deliver time from them. It has been a week overdue now. It is not some small courier. Its a 2 wheeler vehicle. Inspite of promising door to door delivery, they are asking me to pick it up myself which is not possible. Please take required action

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that as per our telephonic conversation you have been updated that your shipment is taken out for delivery today. We kindly request you to allow us some time.

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20/07/2021 was the date of assured delivery of my shipment
The delivery agent called me at 9:05 PM on 20/07/2021 & informed me that he would deliver my package on or after 21/07/2021
Now the website shows my shipment delivered whereas I haven't received it
Customer Care insisted I complain through their WhatsApp chatbot which even after repeated attempts showed "Service is down"

Jul 21, 2021

Complaint marked as Resolved

Company arranged for my delivery one day late, customer care executives contacted me & they were very much willing to resolve my issue. Overall satisfactory experience

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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[protected] Docket rcvd only 4 items instead of 5 items. Complaint has been registered on 14 July2021. Till now there is no update on my missing item. I was written consignment form while taking deliver and updated as only received 4 items instead of 5. More than 100 hours completed and there is no update on my missing item. Consignment form which was signed was uploaded for reference.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details for short shipment to the respective team for further process. We request you to kindly allow us some time.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 22, 2021

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details for short shipment to the respective team for further process. We request you to kindly allow us some time.

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Address: House No. 311, Nankari, I.I.T. Kanpur

My docket number[protected] has been out for delivery for a few days and today it is showing that my docket has been delivered but it has not been delivered. I got my product from Amazon and they delivered it through Gati and gati support says that it's been delivered but I didn't receive anything. Please help

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply apologize for the inconvenience caused. This is to kindly inform you that as per our telephonic conversation We have intimated our team to expedite your complaint. Kindly allow us some time.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 22, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused.

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Address: Dakshinayan Dharmatala Path, P.O. Nadiha, Durgapur-11, West Bardhaman. Pin 713211.West Bengal

Sir,
My name is Barnali Chattopadhyay my shipment was booked on 14 July 2021 and delivery date was 16 July 2021. Still not delivered. I tried to contact customer care but unresponsive. Tried to register complainthrough whattsapp no.[protected] but it failed each time. The parcel is urgent. Please do needful. My contact no. is [protected].Email i.d. [protected]@gmail.com. Docket no.[protected].

Gati-KWE customer support has been notified about the posted complaint.

Jul 19, 2021

Updated by Tanmay Chattopadhyay Sir,
My name is Barnali Chattopadhyay my shipment was booked on 14 July 2021 and delivery date was 16 July 2021. Still not delivered. I tried to contact customer care but unresponsive. Tried to register complainthrough whattsapp no.[protected] but it failed each time. The parcel is urgent. Please do needful. My contact no. is [protected].Email i.d. [protected]@gmail.com. Docket no.[protected]

Jul 19, 2021

Updated by Tanmay Chattopadhyay Still no action has taken

Jul 21, 2021

Updated by Tanmay Chattopadhyay Still not delivered today is 21 July although they committed to deliver at 16 July. Now where to complain and what to do.

Verified Support

Jul 22, 2021

Gati-KWE Customer Care's response Dear Customer,

Your shipment is showing delivered on 21-JUL-2021. Kindly provide us a line of confirmation if you have received the shipment. We deeply regret the inconvenience caused for delayed in delivery. Please treat this experience as an exception as we committed to serve you better in coming future.

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Complaint no[protected]/7, no response from Gati till date though in mail Mr Hitesh is being asked by customer care to look into, very shocking to experience such not non helping, non bothering attitude as not at all expected from a branded like GATI.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply apologize for the inconvenience caused. We have intimated our team to expedite your complaint. Kindly allow us some time.

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Address: A2 101 , Kamat Exotica palms, Shree ganeshpuri

9͉̳ͬ̃ͥ[protected]

Called on this number in verna goa. I told him I don't have docket photo copy I have only docket number. I also asked him why he can't give the status. He started becoming rude and told me to keep the phone down.

Amit
[protected]

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Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 17, 2021

Verified Support

Dear Customer,
We sincerely regret the inconvenience caused.

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Docket Number[protected]
Receiver - Alok Agrawal, +91-[protected]
Guaranted delivery as stated by Gati between - 12/07/2021 to 14/07/2021
Status as on 14/07/2021, 5:30 PM - Package not delivered
Earlier Complaint - Complaint logged through customer service[protected] on 13/07/2021 and also logged through WhatsApp +91 [protected]. WhatsApp complaint number CS180550.

The package for the above mentioned docket was shipped from Rourkela (Odisha) to Bengaluru (aka Bangalore). The package has been lying at Bangalore since 10/07/2021 but as of end of the day today i.e. 14/07/2021 there has been no delivery.

Further someone has updated the docket, that the consignee as requested for reschedule of delivery. No one have ever requested nor received any phone calls from Gati personnel for rescheduling of such delivery. It is wrongly updated in the tracking website by Gati. We are still awaiting the delivery.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. Your shipment is showing delivered on 15-JUL-2021. Kindly provide us a line of confirmation if you have received the shipment.

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My consignment with docket no[protected] has reached destination Varanasi on 8 th July but its still not delivered after 5 days.
The assured delivery date was 5 th July.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
Your shipment is showing delivered on 13-JUL-2021. Kindly provide us a line of confirmation if you have received the shipment.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 17, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused.

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Says "Out for Delivery" since the last two days. Then updates to "Undelivered Due To Consignee Premises Closed / Shifted". No delivery personnel has come by!!
Assured delivery date is today (11th July)
Customer care number not going through. Customer care email just sends the same auto generated response saying "received".

Need the parcel ASAP.

Gati-KWE customer support has been notified about the posted complaint.

Jul 12, 2021

Updated by sr1800 Order received!

Verified Support

Jul 17, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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Docket number :[protected]

Jul 11, 2021

Complaint marked as Resolved

i am able to track now

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 17, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused. We kindly request you to allow us some time.

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Address: Lakhisarai

Sir
Everyday show out for delivery but i don't got till
I am calling everyday in your company but don't action and response it
So
Please deliver my percel
I have an urgent work of my percel
Many days are gone but don't got my percel
So please please send my percel
Thank you ðŸ™ðŸ»

Gati-KWE customer support has been notified about the posted complaint.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 10, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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Address: Lakhisarai

Sir
I am calling everyday in your company but don't action about it so
Please deliver my percel
I have an urgent work of my percel
Many days are gone but don't got my percel
So please please send my percel
Thank you ðŸ™ðŸ»

Gati-KWE customer support has been notified about the posted complaint.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 10, 2021

Verified Support

Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

Reply

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Today(05/07/2021) the shipment of mine was OUT FOR DELIVERY but i have not received any calls from the delivery boy side, rather the status was updated in the Site that Undelivered Due To Consignee Premises Closed / Shifted.

My docket number is :[protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2021

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. Your shipment is showing delivered on 06-JUL-2021. Kindly provide us a line of confirmation if you have received the shipment.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 10, 2021

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused.

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My docket do not get delivered even it shows daily out for delivery.The reason updated is customer not available or pin code mismatch.No one has contacted me then how come the reasons are getting updated.
Need help in getting my parcel delivered asap

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

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Address: Chollai, Chennai

We are from Apple Energy pvt Ltd booked a courier of 5 box to our chennai customer. We have been following Mr.karthik ([protected])for more than 8 days to deliver the parcel. But there was no proper response and the delivery was scheduled today. While delivering to our customer the courier person only delivered 4 box and asked the customer to sign and seal for 5 boxes. It is totally unfair and kind of forgery and the courier persons behavior was harsh. Our customer was totally not ready accept this kind of issues and the service from your courier side is spoiling our business. Finally I have spoken with our customer and told to receive the Four parcel as of now and to will receive the second parcel later which has been delayed from the courier side. Later I have called the delivery person to deliver the 4 box but the person not delivered and not responding. Please close this issue

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2021

Gati-KWE Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.

Gati-KWE Complaints & Reviews

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Gati-KWE reviews & complaints page 11

No data found

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Docket number no data found

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Courier pick up service from my company

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I have not receive my Docket Number

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Stalling of delivery

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Late Delivery Of Shipment

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105147132 Docket rcvd only 4 items instead of 5 items.

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I didn't receive my docket and they are showing its delivered

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Non delivery of Parcel Docket no.520147963

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Goods damaged during transportation by GATI

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Rude behaviour

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Non-Delivery of package - Docket No. 482723256

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Consignment not delivered in Varanasi even one week past assured delivery date

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Order status "Undelivered Due To Consignee Premises Closed / Shifted"

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Was able to track docket number until morning. It says docket number not found now

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Very poor response and worst service

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About delivery

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Undelivered Due To Consignee Premises Closed / Shifted Issue

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Docket do not get delivered

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Poor Response & worst Behaviour

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