Gati-KWE Complaints & Reviews

Tracking no[protected]

Need urgent delivery plz arrange

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that your shipment is taken out for delivery today. We kindly request you to allow us some time.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Oct 12, 2020

Verified Support

Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.

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Address: Pune

Till yesterday i was able to track my package via docket number properly.
Bur since last night I'm not able to track my package.

All it says is no details found.
How is that even possible that when i haven't received my package and still they're showing data not found for the docket number provided to me.

Gati-KWE customer support has been notified about the posted complaint.

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V

Vandy070

Oct 11, 2020

I am facing the same issue today. It says check docket reference. I was able to track till yesterday night.

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tanuj upreti's [Complaint's author] reply, Oct 11, 2020

Yes exactly, last night also even i tracked it worked fine.

May be its a server error.
Hope its a server error only.

God knows will check again tomorrow.

anum.ajani's reply, Oct 18, 2020

I’m facing the exact same issue and not even a single number on this website is working. Have you got your packages?

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Oct 12, 2020

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. Kindly help us with your GATI's 9 digit docket number for further process.

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anum.ajani's reply, Oct 18, 2020

Docket number 497909102

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Oct 19, 2020

Verified Support

Dear Customer,

The docket number you have shared is showing invalid in our system. We kindly request you to send us your docket copy on [protected]@gatikwe.com making sure that the attachment size is not more than 4 MB.

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Address: China-India

My parcel that i ordred on aliepxress using "special line - yw" which was then sent via Gati, the parcel can be tracked via gaticn.com & cannot be tracked through INDIAPOST or any other websites it's only trackable in gaticn.com, but it is stuck in "ELECTRONIC INFORMATION RECIEVED" from 23-june-2020. No updates after that. It has to come to Kolkata-India from china. Please provide me the local article number of gati package. The tracking number of the package is EQ[protected]IN
The parcel never arrived but I lost my AliExpress dispute I lost all my money.
Please look into this matter. I request gati courier to send me the indian tracking number of china parcel EQ[protected]IN
The parcel is in transit from more than 3 month no new update, very bad experience from gati, lost all my money

+1 photos

Gati-KWE customer support has been notified about the posted complaint.

Oct 09, 2020

Updated by moneswar singh Stuck at "Electrolic information has been received" from 23-june-2020

Verified Support

Oct 15, 2020

Gati-KWE Customer Care's response Dear Customer,

Greetings of the day!

Please note that docket number EQ[protected]IN does not belong to GATI India. This is a special service docket booked by GATI China with the help of India Post Service or Prime Express in India for delivery assistance. Kindly request you to contact Rebecca: [protected]@gaticn.com and Claudia : [protected]@gaticn.com for further assistance.

Oct 16, 2020

Updated by moneswar singh Cannot read these lines, it's protected can u please share those screenshot images

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Date of booking - 23-september-2020,
Docket no[protected]
I booked my household items (as I am relocating) from mumbai to rudrapur through agarwal movers and they sent it through Gati kwe and gave us docket no but it is not delivered yet.
Previously in their website, status was showing that it will deliver on 7 oct but now they are showing 15 oct date.
They also changed reason to 'customer request for late delivery' which is fake.
They are changing reasons as per their mood. This gati kwe company looks like they are not responsible and not care about customers.
I want them to deliver my products as early as possible.
Please look into this matter.

+4 photos

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to inform you that your shipment is taken out for delivery today. We kindly request you to allow us some time.

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Gati has not delivered my product from amazon showing undelivered product id[protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2020

Gati-KWE Customer Care's response Dear Customer,

This is to kindly inform your shipment is showing delivered on 08-OCT-2020. Kindly provide us a line of confirmation if you have received the shipment.

We deeply regret the inconvenience caused. Please treat this experience as an exception as we committed to serve you better in coming future.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Oct 9, 2020

Verified Support

Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.

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Website: www.gatikwe.com

Docket no: 49573421
Contact number: [protected]
4 packages was booked under this docket number from Chandigarh to Arrah, Bihar.
It was expected to be delivered at 3 oct, 2020.
I went on 4 oct to receive my package to gati office as it was not delivered till the delivery date.
After going to the office, I received only 3 packages, one package was not found by the members in the office. But their computer system is showing that they have received all the 4 packages.
Is this the service, Gati is providing to the customers causing mental agony?

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2020

Gati-KWE Customer Care's response Dear Customer,

As per our telephonic conversation with Mr. Gaurav on the given number the short package got delivered to you on 07/10/2020. Kindly provide us a line of confirmation if you have received the shipment. We deeply regret the inconvenience caused. Please treat this experience as an exception as we committed to serve you better in coming future.

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My delivery has been stuck in Bangalore for 4 days now.
Status keeps changing from "Out For Delivery" to "Undelivered Due To Run Out Of Time On-Road" every 2 days without any notice for why!

Customer support on website does nothing, the page doesn't send the complaint ticket through and is just dummy. Call centre employees say they will have someone to call back, but do not call by the end of the day.

Gati-KWE customer support has been notified about the posted complaint.

Sep 16, 2020

Updated by LeenaShah Docket no:[protected]

Sep 16, 2020

Updated by LeenaShah docket number :[protected]

Verified Support

Sep 17, 2020

Gati-KWE Customer Care's response Dear Customer,

As per our telephonic conversation with Mr. Joel John a complaint has been registered for this docket. Please make a note of your complaint number for further reference: 20348710. Kindly allow us some time.

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Website: Gatikwe.com

Docket number[protected]
I have received a parcel which was damaged and 23 pieces were short from it after filing the complain k.s tiwari from raipur said i will definitely receive my claim amount with 100% assurity.I have all the call recording. After 2 months he said I will receive the amount but I did not received any and then I called them they said my all the documents are lost so I need to resubmit it so I did the same and they said wait for 2 months more and again the executive who was handling the case left the job and again I asked to submit the documents after that due to covid 19 they said we are not providing any service and now it is 11 month i am suffering nd calling them with null response.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

As per the Govt directive in the wake of the coronavirus outbreak and in order to contain the spread of Virus our services are operational with limited resources.

Hope this will not have an adverse impact on our business relations as we are committed to serving you better always.

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G

Gati-KWE Customer Care

from Hyderabad, Telangana

Sep 17, 2020

Verified Support

Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.

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I have been filed a case in national consumer forum, pls find attachment... Case no : 2230899, docket number :[protected]...

I received delivery of 39 parcels out 39, 8 parcels were in damaged condition, who will reimburse the amount for this damages. Please find the attached damage photos, and i have not received 1 parcel. It is worth of rs. 22, 000/- due to your delay our work has been stopped...

Because of your company delivery delay and irresponsibility iam personally suffering and not received my salary. So kindly respond urgently...

Iam awaiting your positive response...

Note : dear mr. Nikilesh, if you are in place, what you will do... Kindly understand and do the needful...

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

As per the Govt directive in the wake of the coronavirus outbreak and in order to contain the spread of Virus our services are operational with limited resources.

Hope this will not have an adverse impact on our business relations as we are committed to serving you better always.

Sep 17, 2020

Updated by rkrajubcm Dear Sir/Madam,

Today I received 1 Parcel and Paid the Amount of Rs. 16, 500/- to your Gati Associate Mr. Dhanunjay through NEFT. But what's about Damage, 8 parcels were in Damaged condition, who will REIMBURSE the Amount for this DAMAGES.

Because of your company Delivery delay and Irresponsibility Iam Personally Suffering and NOT RECEIVED MY SALARY. So kindly respond urgently...

Iam awaiting your positive response...

Verified Support

Sep 19, 2020

Gati-KWE Customer Care's response Dear Customer,

We deeply apologize for the inconvenience caused. We have intimated our team to expedite your complaint. Kindly allow us some time.

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Docket number[protected]
It showed out for delivery today that is on 14th september 2020, but in the evening its showing undelivered due to material not found. Please look into the matter as soon as possible. I did not get any call from the delivery agent also.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2020

Gati-KWE Customer Care's response Dear Customer,

Your shipment is showing delivered on 15-SEP-2020 . Kindly provide us a line of confirmation if you have received the shipment.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Sep 17, 2020

Verified Support

Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.

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I had a consignment of package sent from hosur to kasargod, kerala at august 27 from flipkart through gati-kwe and tha package reached kasargod on 7 of september and till there is no delivery happened till the date.
I rased complaint to gati and there is response from there side. Still haven't recieved the consignment.

Docket no.[protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to inform you that your shipment is taken out for delivery today. We kindly request you to allow us some time.

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G

Gati-KWE Customer Care

from Hyderabad, Telangana

Sep 12, 2020

Verified Support

Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.

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It has 3 days beyond the due date. My luggage was shipped from mumbai to lucknow on 31st August 2020 and they said I'll receive it by 7th September. I'm tracking it abd it is saying that thry cannot find my material. Please assist. It contains all my important documents.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2020

Gati-KWE Customer Care's response Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.

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G

Gati-KWE Customer Care

from Hyderabad, Telangana

Sep 9, 2020

Verified Support

Dear Customer,

Kindly help us with your GATI's 9 digit docket number for further process.

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Docket number[protected], out of 10 parcels, received 9. One wich contained my AC outdoor unit lost, my mails are not being replied, neither concerned persons are tracing, its over a month dispatched from pondicherry to odisha. Why this thief behaviour?

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

As per the Govt directive in the wake of the coronavirus outbreak and in order to contain the spread of Virus our services are operational with limited resources.

Hope this will not have an adverse impact on our business relations as we are committed to serving you better always.

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G

Gati-KWE Customer Care

from Hyderabad, Telangana

Sep 2, 2020

Verified Support

Please help us with your docket number for further process.

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Address: Gati limited

I had a consignment of 13 package sent from mumbai to cochin at july 10th.
After waiting 40 days also i received only 11 of them that too after calling multiple times at various gati offices.
Still haven't recieved rest of my consignments.

Docket no.[protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2020

Gati-KWE Customer Care's response Dear Customer,

As per our telephonic conversation with Mr. Sahli on registered contact number a complaint has been registered for this docket. Please make a note of your complaint number for further reference: 20312298. Kindly allow us some time.

Verified Support

Oct 02, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

As per the Govt directive in the wake of the coronavirus outbreak and in order to contain the spread of Virus our services are operational with limited resources.

Hope this will not have an adverse impact on our business relations as we are committed to serving you better always.

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G

Gati-KWE Customer Care

from Hyderabad, Telangana

Sep 2, 2020

Verified Support

Dear Customer,

Kindly help us with GATI's 9 digit docket number.

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mailatshal's [Complaint's author] reply, Oct 1, 2020

Doc No 494291880
I've received one of the missing package couple of weeks back. But still no information on other package.

Can someone look in to this please?

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Oct 2, 2020

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

As per the Govt directive in the wake of the coronavirus outbreak and in order to contain the spread of Virus our services are operational with limited resources.

Hope this will not have an adverse impact on our business relations as we are committed to serving you better always.

Reply

A

anum.ajani

Oct 18, 2020

Pathetic service

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Address: Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad – 500084

I booked a courier on 20.03.2020 from Calcutta, in the name of Sambridh Ghimire with the destination to Chennai. The courier receipt states that I would receive the courier on 26.03.2020.

However, till date I have not received the courier. The courier contained a blanket. The insurance terms of the booking state that I can claim 20, 000/- so, I will be filing a consumer complaint along with a complaint for cheating for recovery...

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Address: Shriram summit electronic city phase 1 bangalore

My order has been marked undelivered due to consignee delivery refusal due to deps/delay, i didnt get any call or any notification gati service provider update wrong status. Its some kind of fraud my docket number is below[protected] for tracking status. These guys have done similar mismanagment with so many other guys..
Whole day on their portal it was showing order is out for delivery and in evening they change the status without any contact.

+1 photos

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that your shipment is showing delivered on 01-SEP-2020. Kindly provide us a line of confirmation if you have received the shipment.

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I placed a request with gati-kwe for a bike transport. It was picked up on 23rd august 2020. The tracking number shared with me was earlier [protected]. Later another number was shared with me, which was[protected].in both cases, while tracking, the website says "no info found with this docket number."
The person i'm in touch with from gati has blocked the number on whatsapp, and does not pickup a normal call.
I need urgent help...

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1 Comment

Address: India

One 25 kg package is missing (Lost in transit) by your company. Docket no.[protected]. It contained extremely important documents and other prized possessions. Please look into the matter asap. It is highly probable that the package was lost at ambala location.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2020

Gati-KWE Customer Care's response Dear Concern,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

Aug 29, 2020

Updated by Sucghosh Any update on this ??

Verified Support

Sep 03, 2020

Gati-KWE Customer Care's response Dear Customer,

We have intimated our team to expedite your complaint. Kindly allow us some time.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 29, 2020

Verified Support

Kindly help with your docket number as we are unable to check

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Sucghosh's [Complaint's author] reply, Aug 29, 2020

495287424

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Sep 1, 2020

Verified Support

Dear Customer,

We have intimated our team to expedite your complaint and request you some time for the same.

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Address: Gati KWE Dhilagorh Godown west bengal

Website: Www.gatikwe.com

Dear team,
I received a very rude behaviour from dhulagorh godown manager mr rk tiwari while enquiring my delivery status which is already delayed by 3 days from assured delivery date.

I got a very pathetic experience and nobody is taking ownership to deliver the shipment at my place.

I have to cancel my other commitments due to this

Please help to get my delivery asap

Sayantan..

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2020

Gati-KWE Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

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Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 20, 2020

Verified Support

Dear Customer,
Thanks for bringing this to our knowledge.

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Hi, I bought a sofa from Amazon. The seller shipped the sofa via Gati-KWE July 31.
The Tracking ID provided by Gati[protected].
Till now, I am unable to track the shipment via Gati website. I contacted customer care. Previously they said that the tracking ID is wrong. If so, how could Gati provided the same to us? Now they understood the problem and saying that some respective team is looking into the issue. This what I am hearing for last few days. Still nobody contacted me yet.

Today is the delivery date. The item is not delivered. I am unable to track. Nobody contacted me. Customer care is not reachable via phone.

This is the worst experience from a courier.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2020

Gati-KWE Customer Care's response Dear Customer,
We highly regret the inconvenience caused and kindly request you to provide us your contact number for further process.

Gati-KWE Complaints & Reviews

File a complaint to Gati-KWE

Gati-KWE reviews & complaints page 18

Urgent parcel

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No data found for docket number

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Delay, 4 months still product not delivered

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Household products Not Delivered by gatikwe

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Gati has not delivered my product from amazon

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Packages missing/undelivered.

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Delayed delivery - status changes from "Out for delivery" to "Undelivered Due To Run Out Of Time On-Road" every 2 days

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Item short and been harrased since 11 months by gati executives.

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not delivering my goods from the last month

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undelivered due to material not found (chennai to kolkata)

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Consignment still not received.

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Undelivered due to material not found

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Lost consignment

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Packages short delivered even after 50 days of pick up

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Theft of courier package

gati service provider marked my order undelivered refused by consignee

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Invalid tracking number.

missing package

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docket -497549636- delay in delivery rude behaviour from dhulagorh godown manager

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Unable to track and missed delivery date.

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