Oct 19, 2020
Updated by yasminah Hello. I understand there was a misunderstanding with the previous complaint I posted here. The fraud committed was by private movers and packers who is not an employee of Gati. I humbly apologise for that.
I got this clarity after speaking to a Mr Saurabh, who very patiently explained how Gati has a specific forum/platform for movers and packers where they can place the order.
The other thing that became clear to me was Gati employees are not answerable to me, where the package was going to be delivered. In the wrong name on the wrong email ID with the wrong phone number and no stickers (Attached below is the bill in the name of Surendra with a make believe email ID and phone number.) So Gati accepts this without authenticating, I get it.
I just have one request. Since Gati has a platform for movers and packers, kindly let me know which movers and packers employed Mr Karishan Arya -- His details are attached in the complaints above. So that I can take necessary action against him since I did not want to be dragged here in the first place. Also, a Mr Yadav was in touch with him so he would know who Mr Arya works for. He pretended to be a DTDC employee.
As for your sales executive, Mr Saurabh, on Friday, he kept hanging up my call after promising that he would speak to me at 2 PM. I had to mark Mr Mahendra Agrawal in a mail for me to be taken seriously, after which my stuff reached my place, Thanks to your customer executive Mr Vishal.
I wilfully did not want to be a customer of GATI and was dragged into this. Please explain this to Mr Saurabh who repeatedly says the company is in no way answerable to me but the one who placed the order, who committed fraud, who does not work for Gati, I repeat.
Also, I would appreciate no more calls from the company. Because if Gati is not answerable to me, I am also not answerable to Gati. Also, I am extremely thankful to this complaints forum where my voice can be heard.
Kindly help us with your GATI's 9 digit docket number for further process.