Gati-KWE Complaints & Reviews

Product ordered in flipkart, send through gati. Received a gati docket number and tracking status daily. The product supposed to be delivered by 25-oct-2018. And in the tracking tool the status mentioned "out for delivery" by 9.14 am on 25th oct 2018. Waited till evening to receive the product. I didn't get any delivery notification received apart from the site. Contacted the customer care and the assured it will get delivered by 7.30 pm on the same day (25 oct 2018). But it is not delivered. Raised a complaint on the same day and ask them to escalate, hence the service installation and demo scheduled by flipkart on the next day (26.0ct.2018). I got a complaint number but there is no response apart from that. On 26. Oct.2018 the updated the status "undelivered" in their site stating "address and pincode not match". I'm not sure what went wrong. For the same address i got products delivered from amazon and other services.. Contacted both flipkart and gati customer care and still no response. The gati service always said the same response that "concern team will get you back". But no response, not even a single mail or sms. This is the worst ever experience i ever had. If they didn't find the address match, i provided the contact numbers. But none of the delivery person called. I won't suggest this services personaly to anyone.

Booked a courier from Hyderabad to Rajmundry this morning, 25th October 2018. Agent said there is Supreme Plus or some such where it would go in 12 hours. They would pick up by 4pm today.

After almost 5 calls to GATI, contacted GATI HYDERABAD directly. They said docket has not been raised. How irresponsible and unprofessional!

Then GATI said wrong mobile number was provided but I also gave alternate landline. Eventually, they called on landline only.

Finally GATI Hyd called to tell them they will come by 5:30pm. Didn't come even by 7pm.

Had to call GATI again twice. Spoke to some escalation manager Pankaj who was arrogant and rude and lied to me.

Throughout, I wish GATI would stop lying to it's customers. Customer care said 12 hours to delivery. There is no such service as per HYD GATI. So I was made a false promise to book the parcel.

Hyd GATI said it would only reach on Monday.

This is the second bad experience with GATI. Last time for a Hyd to Bangalore parcel, it took 6-7 days. I was never compensated for the delay.

If you had not lied to me and said it would reach in 12 hours, I would not have used your services.

I had booked this for my aunt who is travelling from UK and visiting several places in Andhra. From this delay of 3 or more days, she will not have her luggage with her and be very inconvenienced.

Request the consumer forum to intervene and stop GATI from unfair trade practices that result in huge losses for the customers.

- Radha

Dear sir,

I was an employee in gati-kwe, my pf amount still not withdrawl because of the service history & my father name not updated of pf portal. I am following the same with gati customer care since last 6 months but still not resolved the issue.
Request you that pls update the same asap.
Details as below:-

Name:-deepak kumar
Staff code:-40182r
Pf account no - ap/hyd/0073231/[protected]
Uan no[protected]
Father name:-omprakash jangra
Aadhar no[protected]
Gender:-male

I have purchased a product from club factory. The tracking option is showing that the item was out for delivery on 21 October which reached at kasargod at (GATI KWE ) . But now it's showing undelivered due to concerned customer person not available. They didn't even contact me. I have contacted in there number which shown in the site but the call was not connecting.

Hi consumer team,

Myself mustaq ahmed, i order kent purifier, it was supposed to deliver by 18th oct 2018 still the product is not delivered (23 oct 2018), constantly i am following up with the team no one is responding it properly and customer rescheduled for the next day, infact i did not rescheduled, they are misleading the information, really embarrassing that these type of people available. When i call to customer care they are disconnecting the call.

Consumer team please look into this issue.

Thanks
Mustaq

Had ordered tv from tata cliq on 15th and same got shipped form the sony authorized center on 15th with gati currier with docker no:[protected]. Courier is in with in delhi and it has been 5 days since i have not received my order.

While calling gati, they are not having any update on the docket number and is not responding for my complaint in last three days. Complaint was done on 18th oct.

Docket no[protected]

Tracking information says
Customer refused to accept delivery but gati never contacted me for delivery, in fact when i contacted korba gati office they said parcel has not come to korba city yet

All tracking information provided is misleading and exact status of parcel is unknown

Customer service always repeat same thing, we're checking please wait

I have ordered a refrigerator in paytm and seller dispatched it by gati_surface courier with docket no:[protected] it has been shipped on 14th oct 2018 been the same source and destination city they promise the delivery date by 15th oct 2018 after that i have called them daily 5times regarding the delivery today is 19th oct 2018 still they are asking 1 week time for delivering.

This is to bring to your notice that i got my bike picked from chennai and they promised to deliver next day at coimbatore but was delivered after one week and in damaged condition. Moreover they asked 2000/- for insurance which they promised to refund during delivery... But even after one month they didn't pay and the topbof it don't even pick the call. Their numbera are [protected] and [protected] named praveen. They are fraudsters.

Sir

Docket no[protected]

Name-dr. Anjali lalwani

My consignment has not been delivered till date.
Qty 03
Guwahati to iim indore

Assured delivery was12oct 18
After tracking the luggage it shows at pethampur on 15oct 18 sent for delivery but not delivered.
Now it shows on 15oct18/2000h undelivered due to sent to ess for delivery
Where as no call no massage and communication
Consignment still not delivered why...

Kindly confirm as soon as possible
Thanks

On 26th sep i sent my clothes from bangalore so that i can receive packet on time on reaching noida. Verbally they said within 4 days you will get but in slip they mentioned 2nd oct. Today is 10th, till now i didn't received. Everyday i am calling them where is my courier they are just saying today evening or tomorrow for sure you will get. I am just tired to for calling them.

Dear sir

My family has booked 6 items from nagaon, assam to bangalore by premium service i. E. By air and paid an amount of rs 9180/- on 14th september'2018 and according to their service policy the assured delivery date in 15th september and maximum by 18th september'2018.

But they sent the items on road half way and after my repeated persuation, half way they booked by flight but even though it is delivered on 25th september. Moreover, i had to pay the delivery boy extra amount and made 100s of calls to local bangalore gati office and head office for docket delivery.

Moreover, gati team misbehaved with me and hold one chair which was not send from nagaon for almost 10-12 days at their office and finally my relative collected the same.

My complaint no was[protected] at gati
Complain no - 928875 at national consumer help line.

Now, i want to get back the extra amount charged for premium service i. E difference of on road and by air service which is nearly rs.5500/- and a fine for harassing me and non compliance to their policy

I have booked an air conditioner from flipkart and they have shipped it via gati. It had reached alleppey (Alp) location on 22/09/2018. The agency did not tried to deliver the consignment even after 10 days to haripad and simply updating the tracker as the customer is not available. While calling they will not pick the call and even if picked also will give you one or the other excuses. Contacting customer care is also useless. It was a wastage of time.
Please try to take some action against them for this fraud activities. I have suffered from loss of time and they have checked the threshold of my patience.

Kindly help for enforcement of my customer rights.

Hello I ordered an item (digital watch)having tracking ID[protected], whose expected delivery date is 6-oct-18.Due to some urgencies I require the item asap.Could you please deliver the item within 2/3 days by your fast delivery service?I am ready pay extra delivery charge if applicable. Please reply.
My email address- [protected]@yahoo.com
Contact: [protected]

Thanks
Jyotishmoy Borah

This is a truly horrible company. I've been waiting half a month for my package to arrive and even now, when the package has reached my town, they haven't been able to deliver. And that's not all; when asked if i can at least go to their office to pick up the package myself, they have no clue where the office is! How is this even an established business?!

Dear Sir/Madam,

My parcel with docket no[protected] is not delivering by gati Kwe Hasimara (pin-735215). They saying that, they have no vehicle. For an emergency delivery we paid 4500 rupees and it booked on[protected]. But till today[protected]:45hrs I didn't receive any calls or my parcel from them. I already lost a contract because of this cruel activities Gati KWE Hasimara brach. Please help me to get a compensation as well my parcel from this cruel people.

Lalan D Peter
[protected]

Complaint regarding courier with docket #[protected]. Assured delivery was 21 sep 2018 package was arrived at mahad location on 22 sep 2018 still not delivered to roha contacted customer care around 4-5 times about the delivery each time they gave different excuse and was said that it will be delivered by tomorrow but still not received the parcel. Worst courier service ever.

My parcel shipped through gati courier service having tracking no.[protected].
It had a assured delivery date of[protected] but it has not been delivered to me yet.

Tracking details shows its in my nearest town since[protected] but there has been no attempt made to contact me by gati courier service.

Such lousy service

Dear sir/mam,

11th september i have curriered one bike and 3 boxes from bangalore to midnapore town. Delivery date was 17th of september. I can see all the packets have arrived to kharagpur on 17th of september. But still now it is not delivered.

4 times i have called to the customer care but still now no resolution.

Please deliver my bike and 3 boxes as soon as possible.

Dockets number :[protected]

Contact number :- [protected]

Delivery pin code:- 721101

Name :- sourav das mahapatra

Dear partner,

In regards to the consignment was booked under cn no.[protected] on[protected], by road, from bangalore to guwahati, 2 boxes, which has not been received by the customer till date.

The assured delivery date was 5th sept 2018 which has been exceeded by two weeks now. No body responds on telephonic calls to various gati guwahati contact nos. Calls are being willingly rejected by gati officials. Gati is failing to provide satisfactory services to customer and has been found negligent in rendering services by huge delay in delivering the consignments.

We had very much pressed for an urgent delivery for tender order is pending with us but it seems our many requests have had no influence on your tardy working. We shall be glad to know when we may expect delivery. This delay on your part is causing us considerable embarrassment.

As mentioned earlier it was an urgent delivery case so we cannot compromise on the late delivery of material at our site. It is mandatory to have material delivered for a sufficient pace of work to be kept going as it is a fast track project so no delay in its deadline can be tolerated. So it is advised that an early action may be taken in this regard from your side to carry out the delivery as soon as possible.

We must really insist upon greater promptitude in regard to deliveries.

Hope you understand our concern and will do the needful in this regards on high priority basis.

Sunil nayak
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