Gati-KWE Complaints & Reviews

For courier with docket #[protected], i waited a lot today (11th nov'17) as it was mentioned as assured delivery as 11th nov. I cancelled all my plans as to receive the parcel. To my surprise, at the end of day, status was shown as "undelivered due to customer requested another date of delivery". Not sure to which customer courier boy talked. Really too much frustrated with gati courier service.

*gati international the sub branch kubakonam, not delivered the product which i purchased and paid on online.

* when i checked tracking status it shown, it was signed by me and received but i am not signed and not received my package

* when i called sub branch manager shakul.. His phone number:[protected], he used vulgar words and life threaten me

* he said he will not deliver and wont refund money.. And give life thread warning to me

I had purchased xiaomi smart amazfit from gearbest.com in the month of august and it was sent via tracking order no[protected] through gati. After a month i was told that the pin code in the address is wrong and it went to aizwal instead of imphal, though the gearbest staff told they send to the correct address. After tracking down the gati staff in aizwal he told he has connected the item via indian post on 23rd oct 2017 after the item was lying with him for more than a month but still now i have not received the item still moreover now his number is turned off.
I think some kind of fraud is going on against me by gearbest and gati courier. I have repeatedly complained regarding the matter to gati but still they are unable to solve it

I have attached the screenshot of the sms send by gati aizwal staff

I'm from bhilai chattisgarh, i had ordered from club factory on 6th of october and was assured the package to be delivered on 24th of october via gati services.
It was sent to delhi by 15th of october and it's still stuck in delhi for absolutely no reason from that day onwards.
Today its 3rd november and yet no status updates on tracking list my trackin id is[protected].

[1]tracking number:[protected]destination:india
Reference number:wo[protected]t20:05:31.096403+08:00

Date place status

[protected]:51 delhi gate way arrived
[protected]:35 international operation center in transit

[protected]:04 shanghai out for next station

[protected]:46 international operation center check in

Please refer to my previous complaint bearing id 1749886. After filing of above ref complaint, i was called by a company rep and advised to get in touch with new jalpaiguri office. It is apprised to you that the recipient of parcel met your local office at njp but no solution provided.in fact what came as a shocker to me that docket number[protected] dated 14/10/17 booked with gati kwe was handed over to safexpress on 15/10/17 at kolkata itself. Safexpress has delivered it on 20/10/17 (After a delay of 4 days) to air force bagdogra in parcel partly open condition. After diwali vacation, this parcel was opened on 24/10/17 and three items were found short. Image of safexpress document attached. Now it is established that my consignment which was given to gati kwe was mishandled between gati kwe and safexpress.
Through this complaint you are again requested to reimburse losses to the tune of rs 2000/- approx.

Item booked from bhuj to ranchi through gati kwe docket no.[protected]. After scheduled date i tried to contact ranchi gati its number wrong online site then tried gati customer care number. Then they told me that you contact [protected]. I contacted that no. Then she lodged complaint of non delivery of item. Ienquired once item received on 22 oct 17, why it is not delivered till 25 oct 17. I will check and come back. Then she given another no. Of ranchi gati [protected]. Icontacted on 25 oct he said i will delivered today. Whole day i was waiting but item not delivered. Same thing on 26 oct 17. Then i found onsite it was showing item not delivered due to damage then my self alarmed and called various no, given on site. Lastly item received on 28 oct 17. With following flows and damage;-
1) item not delivered at door step (Only driver came with items). Delivered on road. Labour and labour charge managed by me.
2) three big box steel damaged from top and corners.
3) one big box hook with lock not there and appeared opened.
4) one small box smashed fully.
5) bike clutch and brake assembly broken. Front wheel guard broken.
All things shown to delivery boy of gati and he was aware of damage thats why he was delaying delivery.

Whole history of item despatch is there on site. I hope gati will compensate my damage as soon as possible.

Please refer to previous complaint number id : 1749886, 4 days ago.
It is apprised to you that no tangible action has been taken in my above referenced complaint.
Firstly the consignment was delivered after 4 days of promised delivery date, despatched from kolkata on 14.10.17. It was meant for diwali sale in air force bagdogra. It was delivered on 21 oct (May be purposely) in partially open condition but due to diwali holidays, opened and checked on 24.10.17 by recipient. Immediately deficiency in service was intimated to your company.
Till now it is not resolved. I may be constrained to initiate legal proceedings against you in case same state of affairs continue

I had ordered a panasonic 55cm (22 inch) full hd led tv from flipkart via cash on delivery payment method on tuesday, 10th october'17 for home delivery. As usual it has been approved & shipped by gati courier the same day. When it arrived in the hub (I. E. Silchar, assam) nearest to me on 17th october, the courier boy called me & said that i have to pickup the item because they can't deliver the item to my location. I said that its a home delivery item so you have to deliver the item to my home, but he refused. Then i called the manager of gati-kwe, silchar but didnot get a satisfactory reply from him too. The behaviour of both the manager & courier boy was very bad. Then i called the cc of gati-kwe, but the cc executive was also unable to solve the issue. This is very pathetic. Then i called the cc of flipkart & issued a complaint. The flipkart cc executive said that the item will be delivered within 3 days and told me to wait for 3 days. I waited but they didn't deliver. On 24th of october i sent my brother to pickup the item from their office/godown as they are doing much delay but now they are saying that the item has been returned to the company. So,

1. If they can't deliver the home delivery items then why they keep the order of home delivery items?

2. The behaviour of the delivery boy & manger was very rude.

3. They didn't inform me before returning the item to the company.

4. Didn't get a satisfactory reply from the customer care executive of gati-kwe, & he too behaved rudely.

Docket no.[protected] dt 14/10/17 from kolkata to bagdogra (Njp) was delivered in open condition. Three items were in short delivery - one ladies purse leather rs 995/-, one gents wallet rs 350/- and one ladies suit 500/-. This parcel was delivered after 4 days of committed day.
A number of attemps to talk to people at gati kwe were unheard and unreplied. Please investigate and provide reimbursement for loss.

I courier my bike through gatti kwe first of all the shipment is late deleivery and after that my bike mirror are missies when i complain that they said the person call or visit but now 5 days gone nobody calls or come to my site to see the bike.
They just happy to see consumer suffer and they don’t even care about it as these type service they are providing please in future all you guys not send shipment through gatti kwe as they don’t care about there customer. I need the amount of my damage or missing parts as soon as possible as it’s very problem to run the veichle.

I had a delivery today at my office. The courier person (Afzal mirza) tried calling me, i was unaable to take his call. Within 10 mins i called him back and asked him to deliver package as he was in the same area. He was just one building away from my delivery location still he denied that. Insted he was asking me to come to the the location where he was currently to pick up the package.
How can a delivery person ask someone to come to their location to pick the package. This was very unprofessional behavior

Sir/madam,
I bought a order of a female dress in paytm mall on 22nd september 2017 and the delivery date is issued by paytm mall is 7th october 2017 but it didnt delivered yet.
My order id number is: [protected]
I contact many time with paytm mall customer care by calling but always got disapointted.
So please help me out with this issue as soon as possible.
For order detail find the attachment.

Hi.. I want to share my problem and harassment i faced with gati.com.. This courier service is worst one as no one is bothered to give attention to your problem. My product is with them from last one month and their delivery boy was such a worst person who doesn't know how to speak with a customer. I requested gati.com by calling on their customer care about my product. They told that i will get product soon. But when their delivery boy contacted me on 12 september, i missed his call for 5 minutes and when i called him back after 5 minutes, he replied rudely and said' i am not going to come back, call the customer care!! Itna time nahi hai mere pass'. After that i called gati to give my product to me and request it and they said that they will give my product on the same day only. But no reply!!! Again i called them up, and they said we apologise and we will raise your complaint!! ' oh god!! I just wanted my product which this worst service was holding but they were just talking about other things.. They didn't had basic customer etiquettes to schedule next delivery date for my product. They even did not have any control on their delivery boys. Their customer service is pathetic and they are just harassing me till date by not giving my product inspite of numerous calls made by me to them. And they every time committed me a call back from their senior representative which i never ever got it back and also they promised me to deliver my product which they did not yet. Its been more than a month that i am facing problems with such a horrible courier service in my life!! I am not getting what to do now!! Its 21st october now and still they r just saying that you will get your product today n bla bla but nothing is happening.. Be aware of this third class courier service..!!

This is the worst experience i have faced this with the gati service team in vijayawada.. As per the tracking details i got the package on 17th oct but till now i. E today 20th oct they did not deliverd the product and when i call to the customer service they will give only one reply stating that they will definitely help out with in stipulated time.. But nothing done.. And when i check the tacking details they are mentioning that.. User not available or user requested to deliver some other day.. They did not contact me.. And they are providing this resolutions..in the tracking page...
Gati courier tracking number :[protected]
I have got so many courier and i do not face any issues like this...

I book my shipment on 9/oct/17 from dehradun to bengaluru and the assured delivery date is 16/oct/17. But without my concern gatti change the date to 18/oct/17 and in the commment section they mention that customer shift the deleivery. What type of serivce it’s without asking me and when i complain about it they give me words that concern team call you but as no call happen. After that when i call they don’t bother about it and didn’t inform m when my shipment reach to me.
I attach my receipt also and my docket no. Is[protected]

Dear sir,
We had booked one shipment to calcutta [docket no.[protected]] by air
On 6th october and it was supposed to reach on 11th october. But,
Unfortunately it was delivered on 14th october. It was well packed in carton box. Our customer when opened the box the pump base [one side] found totally damaged. We are attaching herewith an image of the broken pump for your information.
Now, we would request you to arrange its survey and arrange refund of the broken pump. Because now we have to import another pump and supply it to our customer. Customer is not going to pay us for such a broken pump.
Hence please do the needful. We await your action at the earliest.

My docket no.[protected]. They pick my house hold items and scooty on 10 sep 17 and i got them 13 oct. The lock of trunk was broken and the scooty was damaged i. E. The handle is bending towards one side for that i have to pay 3500 for replace it and get it repaired. When i contact on fone they are saying we got ur scooty in same condition.
What should i do now.
Why they are not caring our items

My tracking no. Is[protected] through club factory. At the time of placing the order i dont know but as per your customer service team i mention wrong contact no. If my no. Is wrong then you guyz should generate a mail for me. Even i corrected my no. Thrice but they gave some silly excuses. Please team i want my order either on monday or tuesday please its an request. Please send on the mention address my correct contact no. Is [protected]

Dear sir? Mam
I am sorry to say that gati service at ambikapur is too poor. I have made
Several complaint regarding it to custmer care of gati but it appears that
For you partner is more valuable than custmer. I have not received a
Single item send by amezon for the last 6 month on the pin code 497001.
According to your courier partner sainik school ambikapur pin code 497001 is not servisable to them. They will not provide home delivery on this pin code. So called area manager of gati mr satish mishra always told this to
Me. I have made several telephonic complained to gati as well as amezon
Custmer care but none of themhad made any attention on it. Every time
Whenever i made an order it is sent by gati. Whenever i made a complaint to
Gati custmer carethey only provide me the ticket no on my mo no [protected] which were never resolved. Amezon as well as gati always promise that the product will be deliverd to my address (Sainik school ambikapur) but i am sorry to say that it never happend. Today is the 5th time my order has otbeen delivered to me by gati (Gati, tracking #:[protected], gati, tracking #:[protected],) are the latest order on whic following complaint no has been provided[protected],[protected]. For the last two days i am going to gati office but they are not delivering me my order. Today so called officials send by gati head quarter was present there but they wre also not able to help me. It appears that they are there to make marry and enjoy murga and
Daru party there

Docket no[protected] is dispatched on dated 11.10.2017 from mumbai and reached at aurangabad on yesterday dated 12.10.2017, but when we asking to customer care so he said that the consignment is reaching your end on 14.102017, but when consignment is already reached in aurangabad the why it getting delay for delivery due to this consignment is very urgent for me,
Also no one pickup the phone in aurangabad division