[Resolved] Gati-Kwe — bad customer service

Dev Tiwari 2001

from Jabalpur, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh, 462003

I ordered a product from hong kong to bhopal. Yesterday it reached bhopal so i contacted gati customer service they were not at all in mood of talking to me. And they said they will deliver it when free... Wait what? Are you guys running a business or what? Ok so i tried live chat and there pravin d was my agent... He asked for docket number and said please wait and there was no reply for more than 1 hour so i tried chatting again and again for 6-7 times... My question was so simple that i asked gati people my courier has arrived and kindly tell me weather it will be delivered on sunday or can i go to office to pick it up and if yes please tell me address of the gati office... But they pissed off for such questions... Really bad service gati 😕😕😐😐😩😩😡😡

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Apr 23, 2018

Complaint marked as Resolved

I Think This Time They We’re OK

Gati-KWE customer support has been notified about the posted complaint.

Apr 23, 2018

Updated by Dev Tiwari 2001 Still No Response

Verified Support

Apr 24, 2018

Gati-KWE Customer Care's response Hi,

Kindly help us with the 9 digit docket number.