Gati-Kwe — Bike received in very bad condition

I have shipped my bike from Pune to Ratlam (Avenger 220), when I received it in Ratlam it was in really bad condition, handle lock was broken, there were scratches everywhere, I have to change the lock which cost me around 3000 rs.
I have spoken to the customer care they are not even taking responsibility.
I want my compensation as they have taken my bike in intact condition and delivered it in a bad state.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2021
Gati-KWE Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.
Jan 18, 2021
Updated by Yash722
I have not received any confirmation or any follow up from Gati, please help
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    +91 71 2272 9928 [Customer Care]
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    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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