Gati-Kwe — complaint regarding delivery of product

Address:

Nilgiri Hostel, Room No. D19 IIT, campus, Hauz khas, 110016

I am from delhi and i had ordered a product via gati, the product tracking detail is stuck in same notice for almost 10 days now which is 'international operation centre, in transit' i had another order which was ordered a day before that, and that order has came to me almost a week ago but this product is taking forever. Also note that the package contains only camera stand which is worth 200inr. So there cannot be customs issue
My tracking details no. Eq[protected]in