Gati-Kwe — Consignment not delivered in time

Its been 3 days after there promised delivery date and my consignment has not reached yet. I have launched a complaint 2 days back and repeatedly called them to locate my consignment. Till now no action has been taken. It is outrageous that i have paid 16k for this delivery service.
Name-Saptarshi Bhadury
Number-[protected]
Source-Bangalore
Destination-Kolkata
No. Of Pkgs-9
Promised delivery date-15/11/2021
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2021
Gati-KWE Customer Care's response
Dear Customer,

We deeply apologize for the inconvenience caused. We have intimated our team to expedite your complaint. Kindly allow us some time.
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    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    +91 40 7120 4284 [Head Office]
    Gati-KWE Address
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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