Gati-Kwe — Courier lost by gati kwe

Address:	Mumbai City, Maharashtra, 400076
Website:	www.gati.com

I booked a courier from mumbai to meerut and it was picked up by gati on 18th may 2016. The assured delivery date was of 23rd may. I called them up on 23rd and to my shock they said that my carton is untraceable. I have raised a complaint with them. Complaint # 15043785 but its been more than a week now and i am getting same stupid response from their customer support.
This is no way of handling things and looking at the number of complaints i am amazed how is this company still allowed to function. The loss is just not monetary, the amount of tension and frustration one has to go through should also be accounted for.