Gati-Kwe — courier - not delivered - doc no:[protected], complaint no:35039603

Address:Gati - Courier service, Ranga Reddy, Andhra Pradesh, 500049

Dear Gati Team,
My Doc No: [protected]
Complaint No: 35039603
Contact No: [protected] / [protected]
Name: Bhaskar Reddy K

I have a product booked on my name on 02 Oct 2019 and so far not delivered, it is supposed to deliver on 07 Oct 2019.

I called the customer care and raised the complaint on 12th Oct complaint no. 35039603. But no action taken so far, tried reaching your customer care on 14 Oct and when explained the problem to your representative, he asked me to hold for a min and later the called got disconnected. After that i tried many times, but the number is busy.

Please see that my courier is reached immediately to my location or let me know were can I pick my product in Hyderabad.

I feel the delivery of 12 days for a product with in Hyderabad is very late and want to know the actual reason behind the delay.

Hope I get a resolution to my complaint ASAP.

--
Regards,
BHASKAR REDDY.K
[protected]
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
Gati-KWE Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused.
This is to kindly inform you that as per our system this shipment is delivered on 15-OCT-2019.
Kindly treat this experience as an exception, we ensure you of best services in future.
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