Gati-Kwe — damaged[protected]

DpInd19

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700028

I have booked a docket[protected] on 17th oct from durgapur to kolkata. But it delivered 2 days delay on 21st oct. Once received we noticed that product was damaged and door panel broken. It was a micro-oven. However heating and start button also not functioning.

I have informed servicing agent and noticed it was completely damaged from inside.

As a service from gati, i am really shocked how we can receive such a poor service from such a good transport company.

I have attached some damage picture to ensure it was damaged. Additionally i will be grateful at least if we can receive proper compensation for the same.

Hopefully it should not be repeat for other customer.

+1 photos

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Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2019

Gati-KWE Customer Care's response Dear Customer,

We extremely sorry for your experience.
This is to inform you that our concern team is already on the job to get this case resolve at the earliest.
Kindly allow us some time, our team will get back to you.