Gati-Kwe — damaged goods sent

 
1 Review
Belgaum, Belgaum District, Karnataka, India
 Chiragcr7 on Mar 26, 2019
I had sent my luggage from belagavi to shillong on 8th march. I got the luggage on 22nd march but there were lot of damages present. Even after sending the gati authorities pictures of the damage, texting them on whatsapp or text and even sending e mails they have not bothered to help out. Their concerned person in hubli is not even receiving calls.in the email that i have sent the customer service only asks for the docket number and then stops replying after that.. I dont know how they treat their customers who even stop receiving the calls... The consignment was packed by them and even the receipt was made by them but they are not taking any responsibility.. The only thing they say is to give them time... They have not replied since the last 3 days.. I am sure i won't get any insurance money back but atleast the staff people who are not helping and ignoring.. Some action should be taken upon them.. I have their mobile numbers if you guys want. Please sack your staff atleast... This is not a professional company at all

Complaint Status


[Mar 26, 2019] Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Gati-KWE Customer Care's response, Mar 27, 2019
Dear Customer,

We sincerely regret the inconvenience caused.
We request you to kindly help us with Gati's 9 digit docket number for further assistance.
Verified Support
Gati-KWE Customer Care's response, Apr 25, 2019
Dear Customer,

Please help us with Gati's 9 digit docket number for further assistance.
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    +91 40 7120 4284 [Head Office]
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    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
    Gati-Kwe - damaged goods sent