Gati-Kwe — delay in delivery and extra charge

Address:

782002

Dear sir

My family has booked 6 items from nagaon, assam to bangalore by premium service i. E. By air and paid an amount of rs 9180/- on 14th september'2018 and according to their service policy the assured delivery date in 15th september and maximum by 18th september'2018.

But they sent the items on road half way and after my repeated persuation, half way they booked by flight but even though it is delivered on 25th september. Moreover, i had to pay the delivery boy extra amount and made 100s of calls to local bangalore gati office and head office for docket delivery.

Moreover, gati team misbehaved with me and hold one chair which was not send from nagaon for almost 10-12 days at their office and finally my relative collected the same.

My complaint no was[protected] at gati
Complain no - 928875 at national consumer help line.

Now, i want to get back the extra amount charged for premium service i. E difference of on road and by air service which is nearly rs.5500/- and a fine for harassing me and non compliance to their policy