Gati-Kwe — Delayed delivery and gati team is not responding to calls

Address:

Kolkata

I have booked for shipment of bike from Kolkata to Malda Town, which is out from their warehouse 13 December, they said it is going to be delivered by 15 December and now it's 16 December, i still have not received my delivery and they are not answering my calls and not giving any updates. Last time they talked they said no Idea about the whereabouts of the cargo truck and driver is not picking up.
What kind of service are they providing.
Recently they stopped answering my calls .
It's just 300km (approx) distance from Kolkata to Malda Town and they are taking this much time. it only takes 8-9hrs of journey.
4dsys almost gone and no sign of delivery.kindly look into this matter.