Gati-Kwe — Delivery failed, no compensation or feedback in spite of several complaints

Address:	500034
Website:	www.gatikwe.com

Docket no. of[protected]search at www.gatikwe.com) was to be delivered at Hyderabad. Delivery executive wasn't able to reach me at my provided phone number. So they returned the shipment to Delhi to a person named Rohit instead of returning it to the origin city, that is Hong Kong. Have sent several mails to Gati, called over phone, registered complaints through their website, but to no avail. Gati insist that they have returned to the seller. But seller, that is, Gearbest (www.gearbest.com) cliams that they haven't received the package in return. So cannot refund money.

I put forward the following queries to Gati:

1. Why does the status read "delivered" instead of "returned"? Had the message read "returned", then all confusion would have been cleared and I could have claimed compensation directly from the seller.

2. If the origin city is Hong Kong why did it get returned to Delhi? Isn't it Gati's responsibility to return the shipment all the way back to Hong Kong where from it originated?

3. Why weren't the multiple mails informing about updating the phone number sent by me not acknowledged? Why wasn't the phone number updated at all?

4. Not being able to contact customer via phone and consequently not being able to deliver cannot be an excuse. Does it speaks of the incapability of the delivery executives?

5. Why aren't the complaints (CS126150, CS123719) being acknowledged?

Gati should either return the package to the seller or attempt delivering to the destination address again or refund in full along with additional compensation.