Gati-Kwe — delivery issue

1 Review
 ishandeb18 on Mar 6, 2018
I have order a ordered a stuff online which was delivered by gati - kwe services on 7th march 2018. I got a call from the delivery guy mentioning that sir you come downstairs and collect the package. I told him that i am not there home and that the parcel will be collected by my dad who is at home. Instantly his response was that sir we wont deliver to your flat. I can drop your parcel near staircase. The delivery man was very arrogant and said we dont have such policies to deliver the item to the flat. Kindly tell me is this the correct policy followed. He expect my dad should come downstairs who is 65 years old to collect the parcel.

Complaint Status

[Mar 06, 2018] Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Gati-KWE Customer Care's response, Mar 06, 2018
Regret the inconvenience caused. Please help us with the 9 digit docket number.
Verified Support
Gati-KWE Customer Care's response, Mar 15, 2018
Kindly share your docket number.
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    +91 71 2272 1477 [Customer Care]
    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
    Gati-Kwe - delivery issue