Gati-Kwe — docket no[protected]

Dear sir,
Kabir engg works, pipli, kurukshetra has booked two packages weighing 34 kgs for me, video docket no[protected]. As per whatsapp message the consignment was booked on 05/08/2019 and is showing the assumed delivery date as 13/08/2019. Yours being such a renowned company with country net work taking, so much time is not acceptable and i have been further billed to pay rs 2770/-.
I as a war veteran consider both the time being taken and amount being charged as highly excessive.
Further i wanted the delivery to be in puttaparthi but i'm told that i will have to collect it from anantapur which is almost 100 km.
In view of the above my request to you is to please make it convenient to deliver it to me in puttaparthi at the earliest and if not possible then at anantapur at the earliest and do consider to reduce the amount as i will have to collect from anantapur and pay another rs 1000/- or more. Thanks
Gp capt mehta
Mob no [protected]
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2019
Gati-KWE Customer Care's response
Dear Customer,

This is to kindly update you that at the time of booking only our team had informed you and as per our system as well the shipment was booked on 05-AUG-2019 whose assured delivery date is 13-AUG-2019. If you have any issue regarding date and charges we request you to please co-ordinate with the shipper or booking branch.
Verified Support
Aug 08, 2019
Gati-KWE Customer Care's response
We will try our level best to deliver the shipment on top priority.
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