[Resolved] Gati-Kwe — docket not delivered | |||||
I have shipped 2 cartons through gati-kwe with details as below: 1. Booking date: 22nd november, 2018 2. Booking city: kolkata 3. Assured delivery date: 26th november, 2018 4. Delivery city: bangalore 5. Delivery address: mr. Shashank joshi A404, arge helios 49/1b hennur bagalur road Bangalore: 560077 Contact no. +91 [protected] 6. Docket no.[protected] 7. Content: house hold goods The cartons arrived in bangalore on 25th as seen while tracking online. Further they have falsely mentioned that 2 attempts were taken to deliver on 26th and 27th november, 2018 but could not be delivered due to address mismatch. No attempt was really made to deliver and neither the consignee was contacted. When we started following up for the delivery lame excuses were given to us that the place is in outskirts of bangalore and they cannot deliver unless some more parcels of the are clubbed. I have packed some food items in the cartons as well, hoping that within 5 days the cartons will be delivered and there will not be any damage. To the utter dissatisfaction now the customer care and complaints department have started behaving rudely and saying we are not there to provide service you alone. We have other works to do. Till now the parcels are not delivered. I want some action immediately against the transport company. Was this information helpful? | |||||
Jan 17, 2019 Complaint marked as Resolved Gati-KWE customer support has been notified about the posted complaint. Verified Support Nov 30, 2018 Gati-KWE Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. We would like to inform you that your material is out for delivery today. Kindly treat this experience as an exception, we ensure you of best services in future. Best Regards Isha | |||||
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+91 40 2784 4284 [Head Office]
+91 71 2272 9928 [Customer Care]
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Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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Booked from Kolkata
To Mumbai
Please help me resolve this at the earliest