Gati-Kwe — Docket not delivered . Docket Number[protected]

Nov 12, 2020

Updated by saquib225 Hi, My docket #[protected] was scheduled to deliver on 10th Nov 2020.I got message in the morning saying it is out for delivery but when it was not delivered by end of day then I contacted the number mentioned in sms from Gati ( Contact person named Amit Chaand from Gati Courier: Rourkela), he replied saying we are not delivering today as goods are not arrived yet . When we asked for status, he replied go and ask origin location's Gati ( Where you have booked). I have raised customer complain as well, everyday getting email from customer care saying it is out for delivery, it will reach as soon as possible today. We are still waiting for delivery. Later when we contact Gati, rourkela Head Mr Srinivas Rao. He is only saying go and ask customer care, we don't know anything. The way Gati Staff ( Mr Amit Chaand and Srinivas Rao ) talked very rudely and irresponsibly . Customer service is poor and delivery not yet done. I even don't know where and how to escalate the matter, Gati is also not providing steps to escalate above. They are just looping us around. Here I would like to file a consumer complain for non-delivering of consignment ( Docket :[protected]