Gati-Kwe — Docket number no data found

Till yesterday my docket number was valid and the package was in transit. Today I entered the docket number and no data found is written. None of the agents or helpline is picking up calls
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2021
Gati-KWE Customer Care's response
Dear Customer,

We deeply regret the inconvenience caused. Request you to please share your 9 digits docket number along with your contact number for further check and resolution.
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    +91 40 2784 4284 [Head Office]
    +91 71 2272 9928 [Customer Care]
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    Plot No.20, Survey No.12, Kothaguda, Kondapur, Hyderabad, Andhra Pradesh, India - 500084
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