Gati-Kwe — First my docket is not traceable and after that MISSING one item

Website:

www.gatikwe.com

THIS IS MY FIRST E-MAIL TO YOU ON 3RD FEB 2021

My name is Amit Kumar Sahu I have booked a 6 x 6 (king size) bed from Jagdalpur (C.G.) Pin-494001 to Pune (M.H) Pin - 411027 on 02/02/2021, but when i tried to track my consignment then nothing happened, can you please enable my Docket No. so i am able to track my consignment.

THIS IS MY SECOND E-MAIL TO YOU

Hi Yogeshwari,

I am writing this mail to inform you that no action was taken against my complaint (complaint no.[protected], your team said that within 24hr your docket no will be activated after you mail to us with your docket number. Now it is going to be more than 7 days, I am still waiting for my docket no to activate and you put my complaint in high priority, what kind of high priority list have you prepared? In the past seven days I talked to your customer service 3 to 4 times and every time they assured me that your issue will be resolved or you get a call from our concern team but not a single call I received from your end.

Is it all my responsibility that I have to coordinate with your local team and check the status on a daily basis? and first you tell me whose responsibility is that to enter my Docket details into your system.

After so many followups and daily calls by me then I am able to track my docket on 11th feb 2021and after that I got an information that my one packet is sort out of 5 packet.

AGAIN I WORTE A E-MAIL TO YOU ON 15TH FEB 2021

Hello Team,

After so many follow ups your team created a new issue which is 4 packet out of my 5 packet is reached at Pune and 1 packet reached to (Bhubaneswar, Odisha) as per your team this sort happened at Raipur Location I had talked to Mr. Rakesh at Raipur Hub he told me about this issue then i have registered a complaint against this issue and my new complaint no is[protected].I have no clue where my missing packet is, I haven't got any update on that. If any one part is missed or completely lost from my consignment, then consignment is completely useless for me.

Please tell me
If a missing packet is found then when it is going to be dispatched and how can i track it? (as per Mr. Rakesh 1 missing packet dispatched to Bhubaneswar, Odisha on 11th Feb 2021 and as per my assumption it reached to Bhubaneswar Hub)
If I took a part delivery then what happened?

Please take this issue on priority basis, and hope that my missing packet will be trackable please arrange my call to concern person who may able to answer to my questions.

THIS IS GOING TO MORE THEN 7 DAYS you guys not able to find my missing item and you guys are saying that only 4 items was at Jagdalpur ofc.

I PERSONALLY PRESENTED WHEN YOU ARE LOADING MY SHIPMENT ALL 5 ITEMS LOADED TO YOUR TRUCK AND TRUCK WAS MOVED TO NEXT LOCATION TO RAIPUR(C.G.) WHERE MR. RAKESH WHO RECEIVED MY SHIPMENT.

[AND MY SHIPMENT WAS DISPATCHED WITHOUT ANY TRACKING NUMBER AND WITHOUT DOCKET SLIP]

NOW YOUR JAGDALPUR OFFICE IS CLOSED.

SINCE 3RD FEB 2021 I REGULARLY CALL TO CUSTOMER SERVICE YOU CAN CHECK MY ALL CALL RECORDING.

BELOW ARE MY CALL AND VISITING HISTORY:

ME AND MY DAD DAILY VISTED TO YOUR JAGDALPUR OFFICE AFTER MY SHIPMENT DISPATCHED TO JAGDALPUR BECAUSE MY DOCKET IS NOT ACTIVE TILL 11TH FEB 2021

MY DAD PERSONALLY MET TO YOUR CHHATTISGARH AREA MANAGER MR. TIWARI. HE ACTIVATED MY DOCKET FROM RAIPUR HUB ON 11TH FEB 2021. AND NEXT DAY MR. RAKESH TOLD HIM THAT ONE PACKET IS MISSING AND DISPATCHED TO BHUBANESWAR, ODISHA. MR. TIWARI INFORM US THAT ONE PACKET IS MISSING FROM RIPUR HUB AND HE ASSURED US THAT DO NOT TOOK ANY WORRY I WILL FIND YOUR MISSING PACKET.

I VISITED YOUR JAGDALPUR BRANCH
I VISITED YOUR RAIPUR BRANCH,
I VISITED YOUR PUNE DAPODI BRANCH,

DAILY CALLED TO YOUR CUSTOMER SERVICE
MY FIRST CONCERN PERSON IS - MISS YOGESHWARI
MY SECOND CONCERN PERSON IS - MISS CASSIA

NOW MR. TIWARI AND MR. RAKESH NOT PICKING OUR CALLS

Today I took 4 item delivery [ 1 item sort ]

I AM JUST FED UP WITH YOUR THIS KIND OF SERVICE!!!

NOW TELL ME WHAT SHOULD I DO????????????????????????

MY FAMILY MEMBERS AND I HAVE WASTED LOTS OF TIME, MONEY, ENERGY AND FUEL

IF MY PROBLEM WILL NOT SOLVE ASAP THEN I HAVE ONLY ONE OPTION LEFT, THAT I HAVE TO GO TO THE CONSUMER FOREM.

Please find the attached docket slip and missing item you can clearly see that i have mentioned the area pin code and city name where item need to delivered (numbering to all my packets)