| Address: | Pune, Maharashtra | | Website: | www.gati.com |
Booked a courier from Hyderabad to Rajmundry this morning, 25th October 2018. Agent said there is Supreme Plus or some such where it would go in 12 hours. They would pick up by 4pm today.
After almost 5 calls to GATI, contacted GATI HYDERABAD directly. They said docket has not been raised. How irresponsible and unprofessional!
Then GATI said wrong mobile number was provided but I also gave alternate landline. Eventually, they called on landline only.
Finally GATI Hyd called to tell them they will come by 5:30pm. Didn't come even by 7pm.
Had to call GATI again twice. Spoke to some escalation manager Pankaj who was arrogant and rude and lied to me.
Throughout, I wish GATI would stop lying to it's customers. Customer care said 12 hours to delivery. There is no such service as per HYD GATI. So I was made a false promise to book the parcel.
Hyd GATI said it would only reach on Monday.
This is the second bad experience with GATI. Last time for a Hyd to Bangalore parcel, it took 6-7 days. I was never compensated for the delay.
If you had not lied to me and said it would reach in 12 hours, I would not have used your services.
I had booked this for my aunt who is travelling from UK and visiting several places in Andhra. From this delay of 3 or more days, she will not have her luggage with her and be very inconvenienced.
Request the consumer forum to intervene and stop GATI from unfair trade practices that result in huge losses for the customers.
- Radha Was this information helpful? | 
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