[Resolved]  Gati-Kwe — I have not received my parcel yet

Terrible experience. Pick up guy was very unprofessional didn't come to pick up the parcel at the parameters and called to come more than 1km to give him the parcel and just don't get me started on the delivery. The assured delivery date was on 21st aug and till now (25th aug) the order hasn't been received! Talked the customer care for continuously 3 days but they were no lesser, as told to me the senior executive namrata who was handling my complaint didn't reply to my calls and a guy from customer care told me that order will be delivered to me by 24th aug, that too didn't happen. Right now also there is no assurance that my order will get to me tomorrow or not. Why do you charge so much when you know that your system is so incapable of working up to expectations. I want a full refund of the shipping charges. Docket no.[protected]