Gati-Kwe — Incorrectly showing Undelivered due to consignee refusal

My docket number is[protected] and the consignment status is wrongly showing as undelivered, due to consignee refusal. No one came to my address in Kotdwar (Delivery destination town). Also no one called or reached out from Gati as well.
This is a serious concern and I am worried about my consignment. Pease ensure delivery or reach out at my phone number.
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2021
Gati-KWE Customer Care's response
Dear Customer,

Your shipment is showing delivered on 19-APR-2021. Kindly provide us a line of confirmation if you have received the shipment.
Complaint comments 

Comments

Dear Customer,

We deeply apologize for the inconvenience caused. Kindly allow us some time.

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