Gati-Kwe — Invalid tracking number.

I placed a request with gati-kwe for a bike transport. It was picked up on 23rd august 2020. The tracking number shared with me was earlier [protected]. Later another number was shared with me, which was[protected].in both cases, while tracking, the website says "no info found with this docket number."
The person i'm in touch with from gati has blocked the number on whatsapp, and does not pickup a normal call.
I need urgent help it has been 8 days, and i don't have any clue where my bike is.
Thanks
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Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2020
Gati-KWE Customer Care's response
Dear Customer,

The docket number you have shared is showing invalid in our system. We kindly request you to send us your docket copy on [protected]@gatikwe.com making sure that the attachment size is not more than 4 MB.
Sep 03, 2020
Updated by harshjain1782
Hi
Your email ID in the previous comment is not visible.
I have shared the docket copy with this email ID: customer care @ gatikwe . com
Please remedy this ASAP.

Verified Support
Sep 09, 2020
Gati-KWE Customer Care's response
Dear Customer,

You can mail us on [protected]@gatikwe.com or [protected]@gati.com as these are our only two customer care ids. Kindly ensure that the attachment size is less than 4 MB. You can also help us with your contact number for further process.
 
1 Comment

Comments

My docket number is[protected] till yesterday I can track my parcel through this number but now suddenly it's showing invalid.Kindly verify urgently.

Invalid tracking number. - Comment #3945292 - Image #0
Invalid tracking number. - Comment #3945292 - Image #1

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