[Resolved]  Gati-Kwe — irresponsible behaviour of delivery agent

Hello,

Below the email i sent to gati customer care after facing a disappointing service.

Myself rakesh, a resident of bangalore. I had ordered a product from gearbest.com which was supposed to be delivered by gati courier service under tracking number:[protected]. The package was supposed to be delivered on 27th of february.

I received a phone call from a delivery agent named madhu (As per truecaller) from number '[protected]' on 03rd of march with a delay in delivery of 4 days. There was no prior message or intimation given that the package was going to be delivered on that day. The shipping address on the package was my previous residential address and i have shifted to a new house almost 30kms away from the old address.

Once i received a call from the agent at 12.40pm i informed him about the address change and requested him to give me a specific time of his availability at my old address, so that i can go there and pick the package. He told me to be there by 2.30pm to collect it. I travelled 30kms and reached there before 2.30pm and gave a call to the agent and got a very rude response as he is busy and will take some more time. I requested him to give me a time frame so that i can wait for him there. He very rudely answered that there is no specific time. It might take another 2 to 3 hours and disconnected the call. I waited there for 2 and half hours and gave him a call and for my surprise he started to disconnect the call. I tried to call him almost 30 times as i was in desperate need to collect the package. There was no answer and finally he switched off the phone.

I called the gati customer service twice for help but got a response as there is no way to track the delivery agent and order cannot be delivered today. My whole weekend wasted waiting for an irresponsible guy who works with gati and had to travel back 30kms again empty handed.

I am sure that there will be no response received on this email too but i think this is the only way i can atleast express my frustration. It would be great if you guys can do something about this. Thanks for nothing.

Rakesh a k
Unhappy customer