Gati-Kwe — lack of care regarding services

I was importing some items from an online shopping website who use gati in india. The products were due to arrive ten days ago. I have repeatedly called gati as i was to travel to a different city soon and they have not responded. I have emailed them and placed complaints. They are now avoiding my calls and not answering my emails.
This complete lack of care for the customers plus neglecting their duty to deliver within the prescribed time, is unacceptable.