Gati-Kwe — malpractice and overcharging by billing wrong service than the book one

I booked a service GATI LAABH to carry some books fromt he publisher to the author and the publisher was unsure which service was booked over helpline. The pricing was also unclear to the publisher sender. Gati missed its scheduled pick up and postponed pick up for a day. Then they came in a hurry and also did not take the cash and booked for another service which costed more than double. In hurry they took the packet and sent over surface whereas to reach us in Delhi in 7 days. Upon delivery Gati person demanded a n amount which was far more than that of the booked GATI LAABH, but we were helples and therefore compelled to pay that hefty amount even for a surface service while the same amount could give us Air service. I immediately raised my complaint but nothing positive happenned except imposing blames sometimes on us or the sender while they are claiming themselves flawless and innocent. They have taken a log long time for resolution but actually taken log time just to say sorry afterwards. I MAY HEREBY REQUEST YOU TO BE AWARE WHILE USING SUCH SERVICE OF GATI, else they always target customers to churn out more money for lesser services.