Gati-Kwe — Materials not found - package lost by gati

I couriered 2 boxes and vehicle (Scotty) your service on 9th January which was supposed to be delivered on 20th january. I understand that due to the lock down you were unable to deliver it on time.

I tracked the package using your website it informs me that at 11:20 am today the package was out for delivery.
And at 11:30pm the package status changed to undelivered due to material not found.

Kindly explain it to me how can this happen, The package has important documents (My graduation degree and other certificates), books the boxes has to be in one of your warehouse. I humbly request you please explain to me what really has happened and try to resolve this issue quickly.

Docket number
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