Gati-Kwe — missing carton

Address:	110023
Website:	www.gati.com

Hello,

My name is lakshita patil. My docket number is[protected].

On 7th august 2018, i have sent 7 packages from chennai to delhi through gati kwe.

My estimated delivery date (As mentioned on the website) was 13th august 2018, but i had not received my luggage on that day.

Then later on the website the delivery date was getting changing from 13th august to 14th august and then from 22nd august to 24th august.

Finally when the pleasant day came and i was about to receive my luggage. (As promised by the customer care executives and other employees of gati) there was a shortage of 1 carton box.

I haven't received my 1 carton till date.

It was missing and it is still missing.

I need an answer for this loss. How can a company like gati-kwe be so irresponsible and careless that not even a single person knows the status of my missing carton box.

Till date, i have spoken to multiple customer care executives but nobody knows or having any information about my box. I haven't received any proper solution from them.

It is been 1 month 3 days now. Today i got a reply from gati-kwe, stated that they have lost my luggage.

Worst service ever. I lost my important luggage costing rs. 30k.

Please guys do not take their services. You better pay little higher amount to a better courier company.

I am very upset but this is really bad and not acceptable.