Gati-Kwe — My shipment is out for delivery but has yet not been delivered

I tracked my docket status today, it says out for delivery but no one from gati has contacted me yet and i am still waiting.

Gati customer care is not picking up the call. I called the local gati office they say they are not responsible for this and told me to call customer care. Need immediate help regarding this.

My docket no.[protected]