Gati-Kwe — No compensation for the damage

Address:

Assam

I received the bags on 29th of July 2021 which was Friday. It was raining very bad and my bags were delivered dirty. Yet I did not raise any complain on that. But as soon as I found out about the damage it was already past your working hours and when I called the next day i. e Saturday I could hardly get any customer executive on the call. Sunday your offices are closed so I had to wait till Monday i.e 1st of August. As soon the customer care executive told me raise it through your genie, I raised the complaint and was hoping I would get a call. I followed up 2 days later only to be assured that my complaint was registered. I still did not get any call or acknowledgment about the claim so I had to speak to you one of your seniors who told me to drop a mail with all the details. I strongly wrote the same on the mail that I had raised the complaint on 1st and even after 10 days there was no sign of follow up. After few days I get call apologising because there was no concerned person available to handle my claim. Even after that I patiently followed the procedure and submitted the required pictures and documents only to be told after 2 months that since I raised the complaint 2 days later it cannot be accepted.