Gati-Kwe — No proper response/ product not delivered

Sharanyabhuvan

Address:

Chennai

Docket number :[protected]
complaint ticket number:35361386

Ordered a parcel from Hong Kong to Chennai, which was received in Delhi on 17/10/2020, and after paying duty fee with prime express, the parcel sent to gati team to take over the delivery.

my promised date of delivery of my parcel is on 21/10/2020. it's still not delivered the pack.

No proper contact details is given. feeling frustrated to call customer support on daily basis and ask for the resolution and finally fed up with no action was taken. help the parcel to reach me/ else provide me the contact number to escalate this issue.

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Gati-KWE customer support has been notified about the posted complaint.

Oct 28, 2020

Updated by Sharanyabhuvan More number of excuses. Please verify it as soon as possible

Verified Support

Oct 29, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.