[Resolved]  Gati-Kwe — no refund given for excess charges

Address:Nashik, Maharashtra, 422009
Website:www.gati.in

I recieved call from some rekha (Mob [protected]) she assured resolution to my conplaint, after that some mr pande manager from gati visited my house secretly and he called without informing me he enquired at my house and building as if am criminal and he made cross verification which indicates clear absence of trust on customer this incidence is insulting to me. No proper reply or resolution to my complaint dated 21/11/2017 same complaint mentioned below

I have purchased treadmill via quicker doorstep add id is[protected]
Deliver locket number is[protected]
And telephonic complaint number is 32795258.
This treadmill was ordered and delivered to me under doorstep
But delivery was done outside my building with resonn that machine was not fitting under my lift. Even the unloading of machine from delivery vehicle was not done
I had to pay 200 to my building watchman for unloading of machine and 500 to other labors for for moving this machine from ground floor where it was delivered to my home. I had paid applicable charges to quicker. Still i had to pay 700 excess money for this deal
I have contacted quicker and gati courior who delivered product no response to me
This is littrealy harrasement to me.

I want refund for extra charges total 700 and apology for cross verification done by mr pande as mentioned above.
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Jan 1, 2018
Complaint marked as Resolved 
Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2017
Gati-KWE Customer Care's response
We are regret for the same. Please allow us some time resolution.
Complaint comments 

Comments

A courier was sent from Gurgaon to siliguri on 31st oct using Gati but this company incharge didn't send me any docket number and now when I am calling them they aren't receiving my call.
This is really unacceptable.
This is not the way to treat a customer.
The screenshot of the bill has been attached.

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