[Resolved]  Gati-Kwe — No Tracking, Docket Invalid,

I booked a consignment on 1st of December from Kolkata to Noida. The promised me that it will be delivered within 1 week. But the fact is that even after 9 days, I don't have any track of my consignment. The docket number[protected] shows "Invalid". I reached out to customer care several times, they can only " Pass on my complaint to respective team".
I mailed to them almost 6 times, but without a complaint number, 00619069, nothing in my hand.
Still today i have no clue where is my consignment, and no one can answer when I can receive.
Below is the mail communication

[protected]@gatikwe.com
Attachments
Mon, Dec 6, 2:57 PM (3 days ago)
to me

Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

Please accept our sincere apology for the inconvenience caused to you for Docket No :[protected].

Our representative from Issue Resolution Team has been assigned for your complaint.

Please make a note of the complaint Number for the said Docket Number : 00619069.

Request you to please give us some time to get back to you with resolution.

Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Khushbu
Customer Care Associate - Customer Service

www.gatikwe.com
Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:58
Subject: Docket status

** This email originated from outside of our organization. Treat hyperlinks and attachments in this email with caution.

Hello team,
I booked a consignment on dated 1 st of December from Kolkata (700050) to Noida ( 201304). Consignment contains one scooty and two box.
While I am checking the status it shows invalid docket number.
Please check and confirm the status.
Docket number[protected].
Attached snap for your reference.

Thanks & Regards
Jayanta Kumar Bhar
[protected]

EXPRESS DISTRIBUTION | E-COMMERCE | AIR FREIGHT | SUPPLY CHAIN MANAGEMENT
Visit us : www.gati.com www.gatikwe.com Call us :[protected]

DISCLAIMER: This message (Including any attachments) is confidential and is intended only for the addressee. All Gati-Kintetsu Express Pvt Ltd. mails and attachments are scanned for all known viruses at the time of transmission. However, please scan the mail and attachments for viruses before opening or down loading from this transmission. We will not accept any liability for damages through virus. If you are not the intended recipient or received this message by mistake, please notify the sender by E-mail & delete the message from the system. Any unauthorized use or dissemination of the message in whole or part is strictly prohibited.
Attachments area

jayanta bhar
Attachments
Wed, Dec 8, 7:31 AM (1 day ago)
to customerservice

Hello All,

It's almost 7 days past, I handed over the consignments to Gati, after that there is no trace. It's very surprising and unprofessional approach, and not expected Gati.
Ever after lodging the complaints no prompt and necessary response received yet.
Request to you please resolve the issue as soon as possible and handover the consignments at designated address.

Thanks & Regards
Jayanta Bhar
[protected]

On Mon, 6 Dec, 2021, 14:57, wrote:
Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

Please accept our sincere apology for the inconvenience caused to you for Docket No :[protected].

Our representative from Issue Resolution Team has been assigned for your complaint.

Please make a note of the complaint Number for the said Docket Number : 00619069.

Request you to please give us some time to get back to you with resolution.

Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Khushbu
Customer Care Associate - Customer Service

www.gatikwe.com
Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:58
Subject: Docket status

** This email originated from outside of our organization. Treat hyperlinks and attachments in this email with caution.

Hello team,
I booked a consignment on dated 1 st of December from Kolkata (700050) to Noida ( 201304). Consignment contains one scooty and two box.
While I am checking the status it shows invalid docket number.
Please check and confirm the status.
Docket number[protected].
Attached snap for your reference.

Thanks & Regards
Jayanta Kumar Bhar
[protected]

EXPRESS DISTRIBUTION | E-COMMERCE | AIR FREIGHT | SUPPLY CHAIN MANAGEMENT
Visit us : www.gati.com www.gatikwe.com Call us :[protected]

DISCLAIMER: This message (Including any attachments) is confidential and is intended only for the addressee. All Gati-Kintetsu Express Pvt Ltd. mails and attachments are scanned for all known viruses at the time of transmission. However, please scan the mail and attachments for viruses before opening or down loading from this transmission. We will not accept any liability for damages through virus. If you are not the intended recipient or received this message by mistake, please notify the sender by E-mail & delete the message from the system. Any unauthorized use or dissemination of the message in whole or part is strictly prohibited.
6 Attachments

[protected]@gatikwe.com
Wed, Dec 8, 7:32 AM (1 day ago)
Dear Customer, Thank you for writing to us. We acknowledge the receipt of your mail. Our Customer Service Representative will get back to you shortly. Now, you

[protected]@gatikwe.com
9:43 AM (8 hours ago)
to me

Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

We sincerely regret the inconvenience caused. Please accept our sincere apologies for this particular case.
This is to inform you that we have forwarded your concern to the respective team and our concern representative is working on your complaint.
Kindly provide us some time our concern representative will get back to you shortly.
Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Pranjal
Customer Care Associate - Customer Service

www.gatikwe.com
Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:32
Subject: Re: Docket status[protected]

** This email originated from outside of our organization. Treat hyperlinks and attachments in this email with caution.

Hello All,

It's almost 7 days past, I handed over the consignments to Gati, after that there is no trace. It's very surprising and unprofessional approach, and not expected Gati.
Ever after lodging the complaints no prompt and necessary response received yet.
Request to you please resolve the issue as soon as possible and handover the consignments at designated address.

Thanks & Regards
Jayanta Bhar
[protected]

On Mon, 6 Dec, 2021, 14:57, wrote:
Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

Please accept our sincere apology for the inconvenience caused to you for Docket No :[protected].

Our representative from Issue Resolution Team has been assigned for your complaint.

Please make a note of the complaint Number for the said Docket Number : 00619069.

Request you to please give us some time to get back to you with resolution.

Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Khushbu
Customer Care Associate - Customer Service

www.gatikwe.com Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:58
Subject: Docket status