Gati-Kwe — Non delivery of consignment even after assured delivery date

I have booked three boxes on 9th Feb 2021 from Bilaspur to Mumbai with docket no.[protected] with assured delivery on 12th Feb 2021 but regret till date it is not delivered.
I have been following up with customer care from last four days but they are of no help and every time they say your complaint has been registered and your consignment will be delivered today.
I now regret availing Gati services which is so unprofessional. There is no updating of status through sms even after opting for the same.
Very poor standards of services and I would not recommend Gati to anyone rather local transporter services are better than Gati. It is a big name and poor customer services company which does not bother about individual customers.